Jl. Mayjen Sungkono No 101-103, Surabaya, East Java, 60256
What's nearby
Ciputra World Mall - 6 min walk - 0.5 km
Surabaya Zoo - 2 min drive - 2.6 km
Surabaya Plaza Shopping Mall - 7 min drive - 6.6 km
Pakuwon Mall - 7 min drive - 5.8 km
Tunjungan Plaza - 7 min drive - 6.5 km
Getting around
Surabaya (SUB-Juanda) - 31 min drive
Surabaya Pasar Turi Station - 6 min drive
Surabaya Gubeng Station - 8 min drive
Tandes Station - 17 min drive
Airport shuttle (surcharge)
Area shuttle
Restaurants
First Love Patisserie - 3 min walk
Rumah Makan Ramayana - 3 min walk
The Cafe - 3 min walk
Citilites Sky Club & Bistro - 2 min walk
Jamoo Restaurant - 8 min walk
About this property
Java Paragon Hotel and Residences
Java Paragon Hotel and Residences puts you within a 10-minute drive of Pakuwon Mall and Tunjungan Plaza. Guests can indulge in massages at the spa, and The Cafe serves breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a fitness center are other highlights.
Languages
Chinese (Mandarin), English, Indonesian, Japanese
At a glance
Hotel size
230 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Express check-out available
Early check-in subject to availability
Minimum check-in age: 17
Check-out time is 11:30 AM
Contactless check-out available
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 17
Children
Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite valet parking (IDR 50000 per stay)
Height restrictions apply for onsite parking
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Children's pool
Babysitting (surcharge)
What to do
Tennis
Basketball
Working away
Business center
Meeting rooms
Computer station
Conference space (4618 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
Safe-deposit box at front desk
Garden
Terrace
Television in common areas
Fitness center
An outdoor pool
Full-service spa
Outdoor tennis court
Sauna
Massage/treatment rooms
Banquet hall
Accessibility
Elevator
Accessible airport shuttle
Room amenities
Be entertained
32-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Coffee/tea maker
Electric kettle
Slippers
Sleep well
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Select Comfort mattress
What to enjoy
In-room massage
Freshen up
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi
Phone
Electrical adapters/chargers
Food and drink
Refrigerator
Free bottled water
Paper towels
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include massages.
Dining
The Cafe - This restaurant serves breakfast, lunch, and dinner.
The Avenue Lounge and Bar - This lobby lounge serves light fare only. Happy hour is offered.
Fees & policies
Refundable deposits
Deposit: IDR 300000 per night
Optional extras
Buffet breakfast is offered for an extra charge of approximately IDR 156000 for adults and IDR 156000 for children
Airport shuttle service is offered for an extra charge of IDR 300000 per vehicle (one-way, maximum occupancy 6)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)
Renovations and closures
The property will be renovating from July 26 2024 to January 31 2025 (completion date subject to change). The following areas are affected:
Hallway
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
Children & extra beds
Babysitting is available for an extra charge
Rollaway beds are available for IDR 370000.0 per day
Airport shuttle service for children up to age 11 costs IDR 300000 (one-way)
Parking
Valet parking costs IDR 50000 per stay
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:00 PM
Children under 15 years old are not allowed in the swimming pool or fitness facility without adult supervision
Policies
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Long-term renters welcome.
This property accepts major credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Java Paragon
Java Paragon
Java Paragon Hotel
Java Paragon Hotel Surabaya
Java Paragon Surabaya
Paragon Java
Java Paragon Hotel & Residences Surabaya
Java Paragon Hotel And Residences
Java Paragon Hotel Residences
Java Paragon And Residences
Java Paragon Hotel and Residences Hotel
Java Paragon Hotel and Residences Surabaya
Java Paragon Hotel and Residences Hotel Surabaya
Frequently asked questions
Does Java Paragon Hotel and Residences offer free cancellation for a full refund?
Yes, Java Paragon Hotel and Residences does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Java Paragon Hotel and Residences?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Java Paragon Hotel and Residences?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Java Paragon Hotel and Residences?
Yes, there's free self parking.
Is airport shuttle service offered by Java Paragon Hotel and Residences?
Yes, an airport shuttle is available. The charge is IDR 300000 per vehicle one-way.
What are the check-in and check-out times at Java Paragon Hotel and Residences?
Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:30 AM. Late check-out is available for a 50% charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Java Paragon Hotel and Residences and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes basketball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Java Paragon Hotel and Residences also has a sauna and a fitness center, as well as a garden.
Are there restaurants at or near Java Paragon Hotel and Residences?
Yes, there's an onsite restaurant, The Cafe.
What's the area around Java Paragon Hotel and Residences like?
Java Paragon Hotel and Residences is a short 6-minute walk from Ciputra World Mall and 16 minutes' walk from Al-Akbar Mosque.
Java Paragon Hotel and Residences Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.8/10
Cleanliness
8.2/10
Staff & service
8.0/10
Amenities
7.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Aug 12, 2024
Beautiful hotel with very friendly staff. Incredible breakfast buffet!
Rob
Rob, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 14, 2024
We had a great stay. The property is highly recommended. We will definitely be back in the future.
Marvin
Marvin, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Jan 28, 2024
Keep up the great work team!
Suharno
Suharno, 1-night trip
Verified Expedia guest review
8/10 Very Good
May 28, 2022
Mejani
Mejani, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 28, 2019
Surabaya Trip 14 - 21 Dec 2019
Due to fabrication work at hotel, the smell from paint work affected our stay, great breakfast buffet spread, excellent services, definitely I will come back again
Verified traveler
2-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 19, 2019
Verified traveler
2-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 14, 2019
Aw
Aw, 4-night trip with friends
Verified Hotels.com guest review
6/10 Good
Dec 6, 2019
People were very friendly and eager to make sure your stay was pleasant. However the rooms( at least the one we're stayed in) was in poor condition, both showers were in disrepair. Water damage in bathrooms. String smell of sewage. They were clean enough but a little rough.
Benny
Benny, 8-night trip
Verified Expedia guest review
2/10 Poor
Jul 12, 2019
very dirty room,specially the windows
painting is peeling of at the wall
Verified traveler
2-night business trip
Verified Expedia guest review
8/10 Very Good
Jul 5, 2019
Could have better value for the money paid.
It was quite a good property; we stayed in the residences part of the hotel and the residence was OK so-so and didn't justify the price we paid, in terms of the decor and facilities. It was quite large and all, but didn't seem worth the S$325 we paid for one night.
Ravi Anantha
Ravi Anantha, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 1, 2019
I have stayed at Java for more than several years. I like the new lobby area after remodeling. Safe and near shopping mall. Good restaurant option
Cj
Cj, 2-night business trip
Verified Expedia guest review
8/10 Very Good
Apr 1, 2019
Dianah
Dianah, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Mar 9, 2019
The breakfast menu is almost the same every day. At least 30% different from the previous day
Verified traveler
4-night trip with friends
Verified Expedia guest review
8/10 Very Good
Mar 6, 2019
Dianah
Dianah, 1-night business trip
Verified Hotels.com guest review
6/10 Good
Mar 2, 2019
Great service, but..
Service was excellent, food was also good. The place needs a facelift in the rooms, water out of the shower was cloudy. WiFi was a bit sketchy.
timothy
timothy, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Feb 4, 2019
Luxurious, Comfortable at very Affordable price
Good Experience
Bolar Abdul
Bolar Abdul, 3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Jan 26, 2019
Very impressed with customer service. The expedia web site stated free airport transfer but when we contacted the property to arrange airport pick up, they sent an email with prices we would have to pay for the transfer. We replied saying it says it is included and they agreed to pay the airport to hotel transfer but we would have to pay the return trip to the airport. When we showed them the web site stating free transfers, they agreed to pay it both ways. The hotel was basic but nice. Walking distance to a mall.
John
John, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
Nov 20, 2018
Roger J M
Roger J M, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 1, 2018
friendly staff and she went extra mile for quick check in for me. i really appreciated it after a long travel. remodeling the lobby now. the rooms can use some update.
cj
cj, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 6, 2018
Nice hotel but housekeeping can be improved. Stains marks in toilets and towels not so clean
low
low, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Dec 9, 2017
Absolutely amazing hotel
We checked in around dinner and only stayed the one night, but it was a very luxurious accommodation. The staff was very nice and helpful. We also had dinner at the hotel that night and then breakfast the next morning before heading out and both were amazing. The breakfast had a huge selection of different foods to choose from and all were good. I highly recommend this hotel.
Paul
Paul, 1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Aug 4, 2017
Ok stay
Rooms need to be renovated, pricing hit the mark.
Thomas
Thomas, 3-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jul 24, 2017
Good hotel
Stayed in the service apartment. It wad spacious and clean, just looks a little run down.