We checked in and the girl was eating food with her boyfriend, who had pulled up a chair to the check-in desk (tacky). She was bothered she had to help us. Gave us our keys without telling us a room number (good thing it was written on the back). We got to our room and realized it was not the room we had booked, headed back downstairs to the service desk and was treated rudely by the same girl whose boyfriend was still eating his food. she said there was nothing she could do on her end and we would just have to keep the room we were in. After several attempts at trying to resolve the situation and get a room we had booked that would fit our party we decided we would deal with it in the morning since she was not actively trying to resolve anything and was rude and put out that we were ruining her meal with her boyfriend. The room had a loud noise from something mechanical in it all night long (good thing we packed sound machines that somewhat covered the noise) In the morning we explained our situation and once again nothing was resolved and the new morning girl was not the friendliest. We were extremely disappointed as we had loved this hotel and the service we have always received from them as we have used them several times in our travels. We will not be returning to this hotel again.