The staff was wonderful. From check-in to check-out, coffee in the morning and guidance around the area, they were great.
The room itself was odd. We were in room #1, which is literally right off of the main area. It had 2 bedrooms, a bathroom, and a VERY small living area. It felt like a remodeled hostel. The common areas (hallway, living room etc) felt uninviting, with cold hard floors, awkwardly heavy doors, and a window which had no covering on it and looked directly into what I believe was an office building.
The kitchen/living area was "meh." The couch was uncomfortable and only had seating for 3. The sink was possibly the smallest sink I've ever seen. There weren't enough plates/cups ext for a party of 4.
All this said... if you just need a place to crash and want to be within 3 minutes walking to St Patrick's Cathedral, 5 minutes walking to Christ Church Cathedral, 10 minutes walking to some fantastic pubs and restaurants, this would be a great choice!