Rooms were nice, buffet breakfast was good and the hotel is well located, but the checkin process was excruciating. We had a multi-room booking and it felt like the reception staff were trying to make it as difficult as possible for us to access our rooms with different members of our group arriving at different times. They spoke to us as if we were making trouble and weren’t to be trusted. We had triple occupancy rooms and they originally said nobody could access rooms until all three people had arrived, which is absurd. They eventually backed down after some arguing and negotiating. However, with the whole process taking over half an hour, this made us late for one of our activities, which we ended up having to cancel. I’d like to be able to recommend this hotel for other reasons but unfortunately won’t be able to until this bureaucratic process is addressed.