The staff was very friendly. Food was pretty good. It was pretty quiet when I went.
All inclusive food was not that good, and usually room service was an hour to two hours.
この施設は、National Guidelines for reopening Tourism (メキシコ)、Safe Travels (WTTC - 世界旅行ツーリズム協議会) のガイドラインに従って清掃・除菌作業を実施しています。
スタンプ 10 個で 1 泊ボーナス*
消毒・除菌剤を使用して清掃、次のチェックインまでに人がよく触れる場所を消毒、ベッドシーツやタオルを 60 ℃ 以上の高温で洗濯、といった対策がとられています。
お客様の安全確保のため、ソーシャルディスタンス (身体的距離) の確保、従業員の感染予防用品の着用、お客様と従業員が対面する主要なエリアでの保護シールドの設置、従業員の定期的な体温チェック、お客様の体温チェック、お客様用の手指消毒剤をご用意、全取引でキャッシュレス決済が利用可能、非接触型ルームサービス、公共スペースでのマスク着用、といった対策がとられています。
お客様がチェックアウトしてから次のお客様が部屋を利用するまで 24 時間以上間隔をあけています。
この施設は、National Guidelines for reopening Tourism (メキシコ) のガイドラインに沿って清掃・除菌作業を実施しています。
この施設は、Safe Travels (WTTC - 世界旅行ツーリズム協議会) のガイドラインに従って清掃・除菌作業を実施しています
*追加情報または追加料金に関しては、手数料 & ポリシーをご確認ください
I spent 4 nights at Villa la Estancia and had a great time. I definitely recommend it and would love to return someday. Pros: great service (Ramon, Nicholas and Eduardo) took great care of us at the poolside bar/grill, room service was fast, resort is beautiful and clean, great views, La Casona had delicious food (make sure you make reservations when you arrive) check in was fast, and we got an upgrade to a beautiful one bedroom, access to the sister resort next door, it’s easy to get transportation( taxi comes within 3-5 minutes when called, Bucerias is a great place to go shopping and have lunch/dinner. Cons: We had to pay for our Covid test ($30 per person), small breakfast buffet selection, only one restaurant (you can walk over to sister resort and dine there), iguanas jump in the water (a huge iguana jumped into pool and on a man’s face. He was scratched and bled. I know that’s something they can’t control but they can control people feeding them. Maybe put up signs or fine people who are caught) Overall, we had a great experience and would return to this resort.
4 泊 の恋人との旅行, 2021年07月25日
Great resort to stay at if you want something quiet. The pool and beach are wonderful. We stayed in a one bedroom and it was nicely updated and clean. It’s not a bad drive from the airport, and easy to find a taxi to get there. Staff will call a taxi for you if you plan to venture away from the resort, which is super helpful. The restaurants were ok, just limited seating and reservations were required for the 2 nicer ones. All of the bellhops, wait staff, bartenders, pool staff and cleaning staff were great. There was only one concierge available during certain hours, and it could take a long time to talk to her if there were a couple people in line. They offer an on site Covid test, and it was quick and easy getting copies of the results to have for the airport.
5 泊の家族旅行, 2021年07月24日
We really enjoyed our stay. The food was great, the room was comfortable and the hotel employees were extremely friendly and helpful, constantly checking on us for anything we may want or need. The gym was well equipped. The only thing we didn’t enjoy was interacting with the “concierge” as she was rather unhelpful and not very pleasant. Thankfully as she wasn’t able to help with any information, recommendation, or reservation we really didn’t have to interact much with her. There’s no music or entertainment at the hotel so you’ll have to go the sister property for that. However this one has better service and much better drinks. I can’t remember the name of the man who is the charge of the guests at the beach but he was very kind and attentive. Overall, great experience.
5 泊 の恋人との旅行, 2021年07月12日
Great value for money if you do all inclusive. Great food and drinks (and I’m picky when it comes to both), spacious rooms and our three teenagers were amazed there was no limit on room service. Lovely pool and beach. Hotel itself has only one restaurant plus pool restaurant, but the neighbour hotel’s restaurants are included in the mealplan. Service was top notch, super friendly and beyond helpful. I would be back in a heartbeat. Pro tip: Have the hotel help you with setting up transportation from the airport. It’s so worth it and you avoid all the chaos after customs/immigration.
4 泊の家族旅行, 2021年06月21日
Facility was beautiful. Serving and housekeeping staff are very competent.
7 泊の家族旅行, 2020年01月22日
It is absolutely lovely and peaceful. The staff are exceptional.
7 泊の家族旅行, 2020年01月19日
My family of five just returned from spending a week at La Estancia. We have traveled quite a bit although this was both our first time in Puerto Vallarta and staying at an all-inclusive resort. I was a little apprehensive about the AI package, regarding food, amenities and what my fellow patrons would be like. Candidly, I was very pleasantly surprise. We were greeted at the hotel by Estefania who was quite pleasant in getting us oriented and were in our room after a quick check in and overview of the resort and restaurants in about 20 minutes. We had a two bedroom suite at the resort that was more than enough room for our family of five including two teenagers. The beds, pillow and furnishing of the hotel were nice and fit the profile of the resort. The resort is set up next to it’s sister resort “Flamingo”, less than a 1 minute walk. The two resorts each have 2-3 restaurants, but share a spa, gym and conference center. We ate on both sides of the resort and enjoyed the variety. There is however a noticeable difference in the finish work, details and clientele between the two resorts. Estancia is a step or two above in quality, a little more affluent clientele, quieter pool area with nicer chairs and beach. Flamingo appeared to me more to attract a party type crowd, loud, more drinking and beach activity. Not my style. TAKEAWAY - Staff was great, quite helpful ( Freddy, Josue and Ramon by the pool were fabulous) - La Casona restaurant is quite nice, good food and
7 泊の家族旅行, 2019年08月01日
Everything was great except for the coffee at the room. Weak coffee and bad taste, small container for a full size coffee maker. Left a bad impression on the most important thing of my mornings. Very respectfully, Mario Gonzalez
3 泊の家族旅行, 2019年07月08日
This property is absolutely gorgeous. The grounds are kept in pristine condition and the breach is a bit more quiet and removed from the otherwise bustling and busy beach and hotels. The food at the hotel and the pool was also delicious! There is NO WiFi in the rooms though, and they do not make that clear. The hotel said they would bring us a router but it never happened. The front desk staff also HOUNDED us about attending a timeshare meeting. We said no on multiple occasions and there was one instance where a woman staff member chased us in the lobby to try and get us to attend. It was very frustrating and made us feel very uncomfortable on our first days of vacation. Once that settled down, everything else was fantastic. But BE WARNED they will hound you about a timeshare. My advice, just firmly say no.
Brittany, 7 泊 の旅行, 2018年12月29日
Muy mal… se niegan a entregarnos nuestra factura
Yolanda, 3 泊の家族旅行, 2021年08月05日