Staff were very friendly. Great location next to Laphto mall which has also has a gym, swimming, pool, cinema, bowling alley, sports bar, restaurant, supermarket, and a variety of shops. The property advertises a gym, but it's not finished yet. The restaurant menu is served in the cafe. The food is very good, including the breakfast which was included. I travel to Addis several times a year and will be staying here again as it meets my needs and is close to the institute I work with.