The location and the apartment are great. The only issue we had was the combined washer + dryer. On day one it wouldn't turn on. We called the office and they very promptly replaced it with a new one. We tried it on the next day and the clothes just wouldn't dry. Every time we tried to enable it in dryer only mode, it turned on the washer and the clothes were wet again. I walked over to the office to have a chat and encountered a very unfriendly staff member who was curt and raised his voice and insisted that since the dryer was new, it had to be working. It is likely that we were using it incorrectly, but no reason to be rude with the guests. Made it a very bitter experience for us. The very helpful maid saved the day and dried all our clothes before we checked out the next day.
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年1月23日
위치는 최고 서비스는 좋음 청소는 개선이 필요함.
위치가 탁월함. 오페라역 바로 앞. 마드리드 왕궁 3분. 솔광장 스페인 광장 모두 걸어다닐 수 있는거리. 안내도 잘해주시고 친절하심. 다만 바닥 구석과 옷장 구석 선반 등에 먼지가 눈에 잘보임. 이틀 째 저녁에 들어오니 청소했다기보다는 침구와 수건 등 눈에 띄는 부분만 정리했다는 느낌. 바닥 한 가운데 흘린 것고 그대로.
Hyangmi
Hyangmi、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年1月16日
KYUNGMIN
KYUNGMIN、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年1月1日
Yu
Yu、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年12月7日
Excellent location, comfort and very responsive staff.