I was bumped out of my reservation to a smaller room and had to fight to get my larger…
It was great! Loved the salt water pool and perfect height so I didn’t have to get in…
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この宿泊施設は LGBT+ への配慮ある施設です。
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The property itself is clean and comfortable. However, we were treated badly because (as per the manager's Nicole's own words), we are NOT HHonors members. I booked a 1-bedroom suite at this location. However, on the day I checked in, I was told that there is no 1 bedroom available and they downgraded me to a studio suite. To make it even more unacceptable, the hotel refuses to provide any refund for the difference. The manager Nicole said that they had to provide my 1bedroom to a HHonors member, so she felt "terrible" I could not get the room I reserved, however she is not going to provide any refund of the difference in price because she said it's not her responsibility and I should talk to hotels.com who will handle the refund. I then contacted hotels.com, and the agent contacted Nicole. Here is were all the lies started. She "claimed" to hotels.com that the 1bedroom was only unavailable on my 1st day, and it was available on the 2nd day onwards and I could have requested to move back to my reserved room. And when I reached out to the hotel to ask for getting back what I reserved, the hotel then changes tack, saying that there is no 1 bedroom availability at 11am and I needed to wait (they only contacted me at close to 5pm that day) Finally, I gave up, asked hotels.com to kindly refund me a coupon for the difference in price, and just stayed in the studio suite Won't stay here ever again, and the hotel should consider replacing Nicole, who has not been honest throughout
WEE, 3 泊の家族旅行, 2021年11月24日
I always enjoy staying here when I'm in Frederick. I especially like the in room amenities as well as the breakfast. The best part of staying here is the attentive and competent staff.
Timothy, 1 泊の出張, 2021年11月16日
Friendly staff. Clean. Comfortable atmosphere. Nice pool and pool area.
Carla, 1 泊の家族旅行, 2021年11月12日
The heater for the pool was broken, so the water was ice cold. The next day they finally put a sign on the door closing the pool.The food was more for like health nuts. My 3 kids would not eat the food. The waffles were made out of buckwheat. The sandwiches were made out of egg, cheese, turkey or chicken sausage. They were all frozen. They had cereal but nothing a kid would eat. We couldn't get our bathroom door to lock. Nothing in tbe room for the sofa bed. I had to ho to the front desk to get it. They wouldn't even bring it to our room.
1 泊の家族旅行, 2021年11月06日
The hotel was clean with several nice seating areas, fire pit, fitness room and pool.
Becki, 1 泊の友人との旅行, 2021年11月06日
This was perhaps one of the worst hotel stays we’ve ever had. We checked into our room at approximately 10pm and were serenaded with loud screaming and thumps on our ceiling, as if the people above us were jumping off their bed repeatedly. At 11pm we finally called down to the front desk and were assured that “it would be taken care of.” At 11:20 we called again about the continuing noises and were told again that they’d be handled and there was a “3 strikes and you’re out policy.” My husband got so annoyed that he went up to the floor above us to investigate and found that the door to the room above ours was ajar and there were grown men inside who were indeed screaming and jumping. He knocked on the (open) door and asked the drunk men to please quiet down as it was almost midnight, only to have one of the men push the door closed in his face. Hey Jen went down to the lobby to speak with the front desk, who reiterated her 3 strike policy and again assured him that it would be take care of. Whatever she said must have worked, because the men finally quieted down. This whole process took over an hour which is pretty ridiculous considering it was midnight, and we had to call 3 times before anything got done without any follow up from the front desk. Also, the water pressure was terrible. Enough said.
Jeffrey, 1 泊の旅行, 2021年10月23日
Clean, spacious and comfortable. Love that it is a pet friendly hotel. Lots of places around the hotel to walk your dog. Check in took less than 2 minutes. Would absolutely stay here again.
Jessica, 1 泊の旅行, 2021年09月18日
This hotel was not the nicest Home 2. It was pretty run down and dirty.
Benjamin, 1 泊の家族旅行, 2021年08月22日
Staff was friendly, beds comfortable, many options for breakfast.
Lindsey, 1 泊の家族旅行, 2021年08月20日
The hotel itself is fairly nice, and the breakfast spread was pretty limited. Biggest issue was that we were bumped out of the suite we paid for for a smaller room due overbooking and they weren’t willing to compensate or refund us the difference, which kind of feels like stealing. Sigh.
Andrew, 5 泊の家族旅行, 2021年08月14日