Great hotel and very clean, only downside was room was on the lower ground next to the goods lift so got woken early both mornings with deliveries.
It was very overpriced for what is on offer. No restaurant, dinner. Bar closed at 1030. No towels in my room. No phone in the room gor reception. No TV remote in my room. EUR 832.00 for 2 nights!
Not what we expected at all
We called the hotel to see if our 3 rooms would be ready for an early check in. We were informed that they could put us in 2 of our rooms, the third wasn’t available at that time. We said, no problem we just wanted to drop our bags. They asked if we would be able to walk up 1 flight of stairs? We said sure. They informed us we would be getting an upgrade on one of the rooms. When we arrive we were given 2 keys. The rooms were through 3 different doors and upstairs which looked like a ladder and spiral. We had 6 people and about 11 pieces of luggage. My husband could do stairs, but not these. They had rooms on regular floors and 2 elevators to get to all of them. Why they put us up in the “attic rooms” I don’t know. We did not demand a room and yet they tried to have 2 out of the 6 people were 68 and one with mobility issues get up these stairs. NOT HAPPENING I went back down to the from desk and politely asked about other rooms and explained our situation. I believe it was the manager that showed us 2 rooms which we were able to use an elevator to access the rooms. He switched everything over to the new rooms. Now these rooms were available when we walked in, but the other clerk sent us on a wild walk up these very dangerous stairs in the furthest corner of the hotel. I wanted to ask her if she would make her mother walk up these stairs? Meanwhile we are going through this hotel with all of bags in tow to the nicer part of the hotel. A/C only worked if you kept moving.
Booked room with two beds. Hotel would not split bed into two single beds.