I booked an Executive Floor Room. This is the first hotel I have ever stayed at that while having an Executive Floor and ability to book an executive room, DID NOT HAVE AN OPERATING EXECUTIVE LOUNGE!! They have a space marked EXECUTIVE LOUNGE on the Executive Floor, but no executive lounge or services exist. The space is rented to a private company!
I complained and after long discussion in Chinese, offered that I could use the mini bar in my room complimentary. There was no minibar and the refrigerator had a couple of redbulls, one beer, and several soft drinks and was never restocked...……….RIDICULOUS!