I must admit that my recent stay at this hotel has left me extremely upset and disappointed. While I appreciate the aesthetics of the property and its potential, the overall experience during my stay was far from satisfactory for the price I paid for the room.
I was shocked to find that my room lacked a basic amenity - a refrigerator. It is almost unheard of for a hotel room not to be equipped with such a standard feature. This made it impossible to store perishable items and beverages, and negatively impacted my overall comfort during the stay. (And yes there was a locked fridge in the room for purchasable items but it was not well stocked and there were no snacks stocked at all. )
It is evident that the hotel is significantly short-staffed. This issue became painfully apparent when housekeeping came knocking on my door an astonishing three to four times before noon, disrupting my privacy and making me feel as if I was an inconvenience to the staff rather than a valued guest. I felt like I was being kicked out...That is entirely unacceptable and left me feeling really upset. One deciding factor that I chose this hotel on was for the noon checkout. Also, when leaving my room at noon my keycard would not work on the elevator's key sensor to go down stairs. (Another couple in the elevator had the same issue)
(During my stay) I attempted to call the hotel from my cell phone to ask about some information, but my calls went unanswered. It seemed as if the phone lines were
Definitely Not a Luxury Experience
This was by far not a luxury experience. One of our bed sheets had holes and a few stains on it. There was no hand soap in our bathroom. We asked at the front desk and they said that there was none on the premises. They instead sent up two small tubes of body wash instead. The hotel restaurant was closed by 8 PM on a Friday night. There was an awful sewage smell anytime we used the shower. The walls were very thin as you could hear people in other rooms and in the hallway. The hotel said all rooms were soundproof so that as clearly not the case. This hotel was definitely not at all like described. We never would have booked it had we known it was not really a luxury experience. Do yourself a favor and try one of the other Ms y hotels in the area.
Expected a lot more especially for the price.
Rooms had stains on the bed frames and bathroom walls.
Never received enough towels. Drinking cups were dirty and were just rinsed instead of replaced.
No ice shoots on any floors. After 9pm you have to go to the front desk to receive it