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Beautiful Hotel with great service

Great place to stay if you like views if the lake and city. Great sports facility and the year round roof top pool is refreshing.

Gorgeous hotel. Staff extremely friendly and helpful. Steven at the concierge desk is phenomenal.

Excellent service, amazing room and amenities! The junior suite is beautifully designed and very spacious.

Gorgeous hotel. The nespresso is delicious. The pandemic has many things closed and Starbucks closes early, but it’s understandable. The room was so clean. The bed was sooooo comfy. The views were magical.

X hotel has been trying to live up to its 5 star reputation but it is not working out. It’s some of the poorest service and staff. Nobody is on the same page. The rules are confusing as one area of the hotel says YES and another area says no. The service any Holiday is better and more welcoming. They will never try to correct a situation for you; they must apologize and use professional sympathetic language “ we’re sorry to hear that you feel that way” however there is no resolution. Don’t understand why I’ve brought my family there so many times. It’s not worth the money. For a little bit more stay at a real 5 * They just can’t seem to get their act together. The staff are all new, clueless and awkward.

The roof top pool is unreal, and the staff are so kind.

Amazing experience! Love this place so much I wish I was there right now! Great service, staff, ambiance, accommodations - unforgettable!

Great view, clean hotel and very friendly staff. Great experience.

This is my 2nd time staying at the Hotel X Toronto, and each time has exceeded my expectations. They reached out to see if we would be bringing any children, and this time we actually happened to be bringing our 3 year old. They provided a separate bed for her, her own robe, house shoes, and Johnson & Johnson bath products, gave her a stuffed monkey and rubber duckie, and it REALLY made her excited. Service is always great. The front desk answers any questions via text, even late at night. The bar was great, amazing DJ, and our view was spectacular. I will only stay at Hotel X when visiting Toronto from Detroit.