Lovely room, outstanding location and excellent breakfast! Only two issues: the room key did not lock the door and the hand spray in the shower did not work.
Samuel
Samuel、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年9月22日
The place was beautiful but could use some refreshing. Overall we’re glad we stayed there, it’s like being in Downton Abby. Staff was very friendly and helpful. Make sure you have dinner reservations way ahead of your stay.
Madeleine
Madeleine、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年9月9日
Very disappointing
My wife and I booked two nights at the Islay House at a cost of £520. We chose it because of the gourmet restaurant and the availability of a room with a bath. We arrived off the ferry at 1.00 pm but we’re told to return later. There was no mention of the closure of the restaurant. When we returned, the manager told us that the restaurant was closed and gave us a room without a bath - we discovered later that rooms with baths were available.
There was no advance email warning about the restaurant and menus and photos still appear on the website. The manager attempted to book us into local restaurants, but all were full. We finally had to drive five miles and wait an hour to collect a poor quality takeaway from an Indian restaurant.
The manager was unapologetic and refused to offer any refund. Her behaviour was totally unacceptable.
The Hon S
The Hon S、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年9月7日
The staff went above and beyond to make our stay at Islay House amazing.
David
David、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年8月19日
Ramanjit
Ramanjit、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2022年8月18日
this property is for sale and it was obvious in the service