Do not book here if you are looking for a 5 star hotel, more like 1 star. Arrived here for a surprise stay for my wife 30th birthday. Room was over an hour late to be ready so we had to wait outside in the cold, finally allowed in to be told our room is not available we have to have another room for the night and will be allowed in there tomorrow. Had spoken to the hotel 2 weeks prior and the night before to ensure all was ok, arranged champagne and a champagne breakfast. Champagne was not in room and we were told we could pay 20 euros each to get breakfast in a hotel down the road. After agreeing reluctantly that we would have that room for the night once in there we were told the room was not available for the whole of our trip but we could use the hot tub for free as compensation, we thought it already was included?? The room was £200 cheaper a night. then the one member of staff left at 4pm, no body was seen to work there again until the following day at 11am. The room was grotty, cold, drafty. The whole building shakes in the wind. Staff were beyond rude and couldn't care less. in the middle of no where in a disused graffiti covered terrifying carpark! I spent the whole of our stay trying to fix the problem in the end we had to give up and move hotels as i would not want to spend another night there. Ruined our trip, my wife birthday and have spent a small fortune on something that was the hotels fault. Worst experience of a hotel i have ever had, still can't believe it!