Hotel well located and accessible. Asked for room away from elevator, and got the room next to elevator with excuse that all double rooms are there. Payed for the entire stay on my arrival. However on our last day, my wife and daughter could not enter the room as the electronic key didn’t work. Went to the front desk and were told that they needed to verify my American Express Platinum which I used to pay. The A/C was extremely loud and noisy. Several flies in the bathroom and found on earwig bug in the room.