First off the property is beautiful and very well kept. They do a great job with the landscaping and cleanliness! However, the service and overall of our stay was a little underwhelming. My wife and I stayed for 3 nights right after our wedding for a small honeymoon getaway. We wanted to relax and catch up on sleep more than anything and stayed in the North hotel. We had to be moved the first night because of a loud banging sound all night long. The next room we moved into had a water flowing sound from the air conditioner all night long. We had to sleep with ear plugs in basically every night….
Lastly even though the staff seemed very nice and accommodating, not many of them seemed like they knew what was going on, or they lacked training. The service at all restaurants, and we attended every single one on the property, was very slow and full of mistakes.
We spent a lot of money on the property between the hotel room, 2 days at the Spa, all the restaurants and shops, and left feeling underwhelmed and disappointed. If it wasn’t for how pretty the property is, I don’t think we would go back.