Let me start with pointing out that the staff at this hotel are exceptional, very helpful and friendly.
We booked connecting rooms, & when we got there we found hair here and there, so when the manager asked the next day if everything was ok, we informed him about it. We were super impressed how they handled it. The manager who is responsible for housekeeping clearly was disappointed to hear that and wanted to meet us in person and make sure they meet our expectations (apparently he is a consultant from abroad who joined the hotel recently).
Later, when we came back to our rooms after a beach time, we found not only super clean rooms, but also we were so surprised to see rose petals all over our bed and towel swans, it might be a small thing, but definitely made our day! For the rest our stay they kept asking if there was anything else they could do for us, they truly managed to make us feel special throughout the stay. They also helped us to find a driver from Aqaba to Wadi Rum at a very reasonable price.
If to be completely honest, to meet 5 star hotel standards, they require a little cosmetic renovation to freshen up, but they told us that they are aware of it and working on it, so thats good.
They also had a belly dance every night from 9-10pm that we enjoyed very much.
We would like to say special thanks to Mohd Shobaki and
Nep, you guys went above and beyond and our experience at Oryx Hotel was definitely a highlight of the whole Jordan trip.