Lovely rooms with fantastic views. 10-15 min walk to centre of Fira. Friendly staff from receptionist to hotel services. Room itself is lovely with two showers and spacious. Very comfortable inside.
Major disappointment was that 5 out of 7 Jacuzzis at the hotel was not working. This was not communicated prior to travel to us or other guests who arrived after us. The manager tried to make up for it with free transfer back to airport, 60 euros dinner at their restaurant and 5-hour semi-private cruise for us. Although we appreciated this, felt it did spoil the stay at Exclusive suites.
Also note breakfast is basic – rolls, pasties, biscuits, eggs, olives, feta, salad, carton juices and Tassimo hot drinks. Couple of communication issues from the reception e.g time of taxi pick-up to cruise / airport.
If quality of breakfast and jacuzzi is very important to you then you may be disappointed so check with hotel prior to travel. Hopefully all fixed now.