プラヤ デル カルメンのビーチフロントに位置するリゾート、スパおよびビーチバーあり
Great hotel! Food was ok but nothing special.
Hotel is great. Food is good not overrated but good. Great kid Pool areas even in the bar…
スタンプ 10 個で 1 泊ボーナス*
お客様の安全確保のため、ソーシャルディスタンス (身体的距離) の確保、従業員の感染予防用品の着用、お客様と従業員が対面する主要なエリアでの保護シールドの設置、従業員の定期的な体温チェック、お客様の体温チェック、お客様用の手指消毒剤をご用意、といった対策がとられています。
お客様がチェックアウトしてから次のお客様が部屋を利用するまで 24 時間以上間隔をあけています。
コネクティングルーム / 隣合った客室も空室状況によりご利用いただけます。施設までお問い合わせください。連絡先は予約確認通知に記載されています。
*追加情報または追加料金に関しては、手数料 & ポリシーをご確認ください
Pros: Kids mini water park Room with access to the pool Restaurant for kids Cons: Public areas smell bad Sea weed in the beach Average food Short of staff in restaurants Terrible Internet service
6 泊の家族旅行, 2021年07月05日
Great place. Lots to do for kids. Plenty of pools and the food is great
6 泊の家族旅行, 2021年07月04日
The hotel was okay and clean. The staff was very friendly. The room furniture was outdated, stained, and worn out. New furniture is needed. There were no updated options for families other than the swim out, which is a win especially for families who want to limit moving to other pools. My family enjoyed the stay but would have liked more options. The food options for families are poor. The family buffet had limited options. There was a charge for room food service and no grab-and-go food options for the families. Also, the wifi was poor and of low quality. There are no platinum services for families with toddlers and infants. It would have been nice to have featured kid movies daily on the television. The television was poor and we had to request a new remote controller. The COVID-19 testing service was poor and not consistent with email communication. The front desk employees were all over the place and not consistent with servicing quests. There was one employee who went overly and beyond to help me. This resort is not a 4 star, more like a 3 star.
4 泊の家族旅行, 2021年07月03日
Resort is on average condition and needs some updates, wait service at restaurants was poor and internet service was horrible.
9 泊の家族旅行, 2021年07月02日
The princess family club is amazing for families with children. Everything is well thought out with things like stepping stools for children to wash their hands, mini robes, mini slippers, pirate dolls on their beds, kid shampoo and toys waiting for them, car strollers available to use for kids. The buffet at the family club was great! The food is not super amazing, but it is very good; most importantly it is kid friendly food and they also have a pirate ship they can play on while us parents eat. Alfredo is an amazing waiter, there are not enough words to describe his wonderful service! We are very thankful for Alfredo, he was very patient with our kids and never got mad at them for spilling their drink, he even had balloons for them to play with. The water park is great! Although the kids club was closed because of COVID, they had plenty of outside activities for kids that kept them busy and happy! The beach on the other hand was not pleasant due to the sargassum, but unfortunately there is nothing to be done about that. The kids enjoyed the stay and we all had fun. The hotel staff is very attentive especially on the family club side. On the other hand the check in/out and concierge at the main lobby were very rude and never really wanted to help or answer questions. There was only one concierge and a long line no matter what time of dat you went.
5 泊の家族旅行, 2021年06月20日
Was about to loose my flight because they wouldn't send my covid results. And didn't answer the phone or left me on waiting for over 25min
4 泊の家族旅行, 2021年06月20日
We had a good stay at the Princess Family Club (3 adults, 5 year old and 2 year old). Our room was clean and comfortable, housekeeping came every day quickly and efficiently. The buffets had a wide variety of food so we all could find something we liked. The casino was closed which was a bummer but the nightly live shows were really entertaining. The kids pool was a bit disappointing. The photos and descriptions made it look bigger but we still had fun. The beach is really really far away but we were able to get a stroller from the kids club and that helped make the walk for bearable for our little one. Jaime at the BD experience desk was amazing! He was able to find excursions that fit our family and went above and beyond for us.
7 泊の家族旅行, 2021年06月18日
The only thing that I didn’t like was the food, a-la carte restaurants were so simple with just slight difference from buffet food. But the territory of the hotel was beautiful with iguanas, monkey, kiotes ( i am not sure if i spelled correctly)
9 泊の家族旅行, 2021年06月15日
Good hotel 🙂
4 泊の家族旅行, 2021年06月14日
Swim out rooms in the family club were great. Safe and convenient.
3 泊の家族旅行, 2020年03月02日