The staff was extremely friendly. The shows were great and overall great experience.
my girlfriend and i stayed for 5 days 4 nights in the normal room, when we got there i…
スタンプ 10 個で 1 泊ボーナス*
消毒・除菌剤を使用して清掃、次のチェックインまでに人がよく触れる場所を消毒、ベッドシーツやタオルを 60 ℃ 以上の高温で洗濯、といった対策がとられています。
お客様の安全確保のため、ソーシャルディスタンス (身体的距離) の確保、従業員の感染予防用品の着用、お客様と従業員が対面する主要なエリアでの保護シールドの設置、従業員の定期的な体温チェック、お客様の体温チェック、お客様用の手指消毒剤をご用意、といった対策がとられています。
*追加情報または追加料金に関しては、手数料 & ポリシーをご確認ください
Hotel is managed very poorly. Check in process was a nightmare. Had to wait almost 3 hours after check in time to get a room. Check in clerk asked us to wait, then left. Food was less than average.
4 泊 の恋人との旅行, 2021年07月26日
Place kind of a run down and needs a lot of of repairs! AC unit loud as a motorcycle! Bed bugs or mosquitos were present! We asked to be moved but said placed was at full capacity! I can write a lot more but all I can say at this point book somewhere else!
Javier, 6 泊の家族旅行, 2021年07月21日
I liked the Riviera Maya side especially the executive rooms. I didn’t like the Yucatán side, the rooms were awful.
7 泊の家族旅行, 2021年07月16日
This resort is terrible!!! If you booked it already, make yourself a favor, cancel it, and get something decent. First of all, pictures of the beach on Expedia are misleading. The beach in the hotel is not private and has sharp corals. I saw multiple people falling and scratching themselves. Local people come to the beach and set up umbrellas, Americans living in the condominiums outside the resort bring dogs to swim at the beach. The food is terrible except for the breakfast. AC is barely working. I had no AC for two days. I was told that hotel is overbooked and there are no rooms to move me. There are no towels till 9 pm. I had to wipe myself with a t-shirt. People are partying in the pool all night, and it is impossible to sleep. This hotel charges a lot for covid test. No other hotel around is doing that. It is free everywhere else. It is almost impossible to book a restaurant there. You need to come exactly at 3:30 pm and to wait 2 hours in the line to book it. When you go to the restaurant, nobody brings wine or water. Coffee machine was allegedly broken, and there was no coffee being served. To get to the restaurant you would have to wait in line from 20 min to 1 hour plus. Rooms are old, and there was no hot water for a couple of days. Personnel is mostly rude. Karina from Crepe Cafe was disrespectful. The only people doing their job were entertainment team. This resort has unbelievably strict masking rules. They would not serve you in the pool area without a mask.
8 泊の家族旅行, 2021年07月14日
We were trying to relax and enjoy the hotel, but the service wasnt great, many people were in a bad mood, I was asked to leave in a place beacuse I dint have a t-shirt but nobody told me at the entrance, anyway food isnt good, I think is just because they dont care about the taste just volume, the place it is nice and micheladas were great tbh, it isnt a terrible place but we wont return.
Juan, 4 泊の旅行, 2021年07月11日
Dinner reservation could be a little more accessible. We stayed 5 nights and was offered the same restaurant each night. My teenagers got tiard of the same menu. Our experience with the staff was excellent except the man and lady that is incharge scheduling. Very rude indeed!
5 泊の家族旅行, 2021年07月09日
We had a pleasant stay at the Catalonia Resort in July of 2021. Here are some things to consider .... PROS: The area of Puerto Adventuras feels very safe and the community feel is great. The resort is located in a gated community with a marina, shops, restaurants, etc which was great for walking/exploring. The food was good at the a la carte restaurants & not bad at the buffet, snack bars. The grounds were clean and well maintained. Most of the staff were friendly, kind, accommodating, and helpful. We did have 1 very rude employee at the Crepe place, but that was only 1 time in 8 days. The entertainment crew was great! They kept the pool entertained and then even had nightly things to do at night. They worked 8-11 daily and I appreciated their constant enthusiasm and hard work! CONS: There is NO coffee shop, so unless you're heading to breakfast OR willing to make it in your room, then no coffee or espresso beverages. The wifi is AWFUL. The TV had a total of 3 (MAX) stations in English, which has never happened to us at other resorts in the area. We stayed 8 nights but were only "allowed" 5 a la carte dinner reservations during our stay which felt unfair. The gym was only able to be accessed by making a reservations which felt inconvenient when you were not sure what your day may look like. I am not sure if this was because of COVID or not. Overall it was a good place to stay. I also want to mention that July is apparently seaweed month, so be aware!
8 泊 の恋人との旅行, 2021年07月03日
The staff was extremely friendly & helpful. Rooms were clean & the resort far exceeded its cost!
3 泊 の恋人との旅行, 2021年06月25日
4 泊の家族旅行, 2021年06月22日
5 泊の家族旅行, 2021年06月12日