シェラトン グランド・サムスン ホテル

I enjoyed my time there for the most part. Mainly because it's like a piece of home for me in a far away land. However, there were times where staff made me uncomfortable. The amount of stares and second looks just made me uneasy as a black female.

No advance notice of property ban on taking alcohol to rooms. A ridiculous policy. Also one week later I am still waiting for the 'extras' charged on check-in to be refunded, as no extras were purchased.

Do not leave your car to valet service,they lost our car key and we waited 45 minutes until they found it . Because of this we missed our plane . No apologies from the hotel staff as if this was something usual for them

Room was ok however bathroom door was not operational staff was very rude and unprofessional

The staff needs to be more professional, the service should be more efficient which is not reflected the brand name “ Sheraton “

Everything is exceptional, vey nice staff, luxury hotel, it deserves 7 stars, thank you for your good hospitality

The floors on the upper part of the building will give you a very nice view of the harbor.

luxury hotel with good location , but bad service and dirty bathroom and carpet, also poor housekeeping.

Sheraton Grand Samsun is a very nice hotel, has a great location with a nice view, but house keeping was poor with bad service, bathroom was not clean enough when I check in, and second day they take dirty cups and not bring back, no refill tea and water.

On the whole everything was very nice. The staff was friendly and competent. The service and the cleanliness was generally very good. I would like to recommend it