8/10 (とても良い)
2022年2月25日
Nice resort but the staff not useful enough
We booked the Honeymoon villa. The amount for 3 nights is considerable and we also advised the property we are making our wedding in the resort. The villa was comfortable and had all facilities we wanted, even more - a beach area, a jacuzzi, our own exit to the beach and 2 spacious rooms. However the staff was very difficult to communicate to. Before arriving to the property I had to make tons of phone calls to get a wedding package quote. Well, they couldn`t provide what we expected - we received no answer and had to organize the wedding by ways of a local wedding planner. Even though I found the communication between the wedding planner and the hotel difficult and they needed our assistance too. The only one who was always kind and caring was our butler Kefas. He was always there when we needed him and we received explicit service from him while the rest of the staff was just standing and watching. I assume that the property is experiencing staff decrease. Otherwise I cannot explain why they have so little people. Overall a very nice resort with beautiful surrounding but the staff can spoil your holiday especially if you decide to make your wedding there.
Galyana、1 泊旅行
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