The check in process was the worst I have experienced within the last 10 years in Haiti. When I first arrived, I was addressed over approximately half an hour later. I was advised that my paid reservation could not be located. One hour after showing my paid receipt I was finally made aware that they were experiencing system issues and a room was finally assigned. The room appeared to be minimally cleaned with lots of stains in the bathroom and no iron. The front desk was called a total of three times to request an iron; however, after mu failed telephonic attempts, the request was made in person. I was told that one was not available because the housekeeping department was closed and will resume service at 8 am. Despite leaving a note, the iron was never received. In the morning hours, I too was not please with breakfast. I was told it was buffet style; but, I had to place an order. After doing so, over 1 hour passed with no completed order. I simply got up, checked out and stayed elsewhere since their applied system was simply to disappointing.
