ロイヤルトン リビエラ カンクン リゾート & スパ オール インクルーシブ

子供用のプールゾーンがとても充実していて、ファミリーにはぴったりだと思います。 プールにある大きな滑り台に5歳の息子は夢中でした。 ご飯もどこも美味しく、特に朝ごはんは、今までに8箇所ほどカンクンのホテルに泊まったことがありますが、一番種類も豊富で美味しかったです。

大晦日ホテルの食事で妻が食あたりを起こし帰りまで寝込み、同じレストランで卵アレルギーがある息子の食事には気を使って入念に聞いて注文していましたが大丈夫と言われた食事に卵が入っておりアレルギー反応が出て残念でした。

リビエラ地区にあるので、有名なホテルゾーンからは離れているが、その分、敷地面積が広くホテルの作りがゆったりしている。 オールインクルシブだが、料理は中々美味しい。 ドリンク類は、ほどほど。

My friend and I accidentally booked this hotel and fell In love with it at the time of arrival. From the property, to customer service to the room. We loved it all. We were already planning to come back to the location. The food at the restaurants could’ve been better but the room service food was pretty good. Overall, I enjoyed my stay and I will be back with my daughter.

Hotel had damage due to hurricanes. Check in was so long and painful. Took over 2 hours. Wouldn’t give my family connecting rooms.

This is a older hotel but the rooms are beautiful and beds are very comfortable. We ate ate at the steak house and loved it and also the hibachi grill very delicious. The buffet was ok. Beach was ok . My butler Ruddy is the best you let him know what u want and its done.

I love all the different pools the resort have on the property. The entertainment at night. The swim up room was so nice and how your room is near everything. The staff was so nice and the resort was so clean. Alot of different food to choose from. Only thing I didnt like was how hard it was to get a plastic fork and knife and plastic cup. No plastic cups and straws for the guest. You have to ourchase a Yetti cup and straw from the gift shop. With the covid 19 here, those things should be available.

Clean and perfect service, made you feel like you where home .

I PAID EXTRA MONEY FOR DIAMOND CLUB SERVICE AND ALL THE DIAMOND AMENITIES WAS CLOSED DURING MY STAY. THE ROOM WAS DIRTY UPON ARRIVAL AND THERE WAS BUGS FLYING AROUND THE ROOM THE ENTIRE TRIP. I ALSO PAID FOR BUTLER SERVICE AND DIDNT SEE HIM TILL THE 3TD DAY OF A 4 DAY TRIP. THE DIAMOND BEACH AREA IS AN DISASTER. THERE WAS NO PREMIUM LIQUOR FOR US THERE. NO HENNESY OR GREY GOOSE AT THE BARS. THE HOTEL GAVE US 2 COMPS FOR TWO 50 MIN MASSAGES AND WHEN CHECKING OUT SAID IF DIDNT SIGN A DISCLOSURE PAPER THE HOTEL WILL CHARGE ME FOR THE MASSAGES THEY SAID WAS FREE. IT WAS THE WORST HOTEL U COULD EVER STAY AT. THEY ALSO GIVE 600 IN RESORTS CREDITS THAT U CANT REALLY USE. U CANT USE THE RESORT CREDIT ON ANY EXCURSIONS OR SPAS. U ONLY COULD USE ON STUFF LIKE LIQUOR OR 30 DOLLARS OFF ON AN UPGRADE.

I like the size of the property and the food was great. The room was wonderful and very clean and the covid procedures were great. I didnt like that i paid for a round trip service to and from the airport and didnt get it. My wife and i had to take a cab so we didnt miss our flight