2 か所のレストランと 5 つの屋外プールのある、フェティエのオールインクルーシブのホテル
Hotel looked great upon arrival but was anything but. It's rated 5* maybe this was the…
The pools where the highlight. Everything else was terrible. Rooms where filthy. Even…
スタンプ 10 個で 1 泊ボーナス*
消毒・除菌剤を使用して清掃、次のチェックインまでに人がよく触れる場所を消毒、ベッドシーツやタオルを 60 ℃ 以上の高温で洗濯、といった対策がとられています。
*追加情報または追加料金に関しては、手数料 & ポリシーをご確認ください
I stayed for a week and not once my room got cleaned. I complained 3 times and nothing happened. Not even one apology. I had to get towels from the pool to shower as they didn’t even changed the towels. Me and my partner got food poisoning from the buffet as it seems that the food get used from lunch to dinner and wasn’t kept hot enough. We Gad to end up going out all the time after for food and drinks. There was nothing good at all in this place apart of one waiter Aykut he was really nice.
JGonzalez, 7 泊 の恋人との旅行, 2020年09月26日
The bathroom: Shower was mouldy, bathroom smelt of sewage and we ran out toilet paper and had to go to reception to ask for more The bed: The bed was comfortable and of a good size. The room: The mini fridge was not fully stocked as expected. The air conditioning broke twice and the temperature couldn't go lower than 25 degrees. There was rubbish left on the balcony from the previous guests. The resort: The pools were lovely and plenty of towels to use each day. The staff were lovely and very friendly The food was average but there was plenty of it. The WiFi was awful and when you could connect it was not very quick at all
Ross, 7 泊 の旅行, 2020年09月25日
The food was poor & the staff seemed inexperienced, this hotel hadn't prepared for the situation & this was felt by the guests. It improved as our week went on however it still wasn't a good experience. The only entertainment on we darts & water aerobics in the day & kids club & karoake at the night. The rooms were nice & with more effort this could be a really nice hotel.
Nick, 7 泊の家族旅行, 2020年08月07日
Our stay was fantastic however I was quite amazed to find that a hotel that caters to the Uk market had very few employees that could speak English, which made it quite difficult in getting your needs met, on the booking site it states this hotel has a night club, this has been shut down due to noise factor,
Shani, 5 泊 の恋人との旅行, 2019年10月26日
Bad services, we booked a room with jacuzzi, but when we arrive to the hotel, they gave us a room without jacuzzi, and they said: sorry all jacuzzi rooms were fully booked!!!!!! How that???? We booked a jacuzzi room on expedia!!! How we didn’t get that room!!!!!! Bad experience in this hotel with first impression. The hotel itself is nice and located in nice place between trees and with nice view, but overall was bad service and not trusted.
3 泊の家族旅行, 2019年08月13日
Clean rooms, friendly staff, lovely food. Nice swimming pools.
14 泊 の旅行, 2019年08月11日
Was there for 3 weeks. Nice place. Great pools. Great animation team. Food was ok and got better.
Simon, 21 泊の家族旅行, 2019年07月24日
This was our third trip to Garcia. Overall, a satisfactory stay as always, however, a few things are letting the 5 star rating feel more like a 4 star. The service staff in the restaurant and pool bar are not as attentive as we found previously. On a number of occasions the pool bar did not have bottled water available, nor did they seem motivated to seek an alternative. The restaurant was very good, with a great variety. But again, more 4 star, whereas previous years have been an easy 5 star. On one evening the bbq station served up raw chicken to us and a number of other guests whilst rushing to address a queue. This was incredibly disappointing, and luckily avoided illness. On one night we had the biggest spider we had ever seen join us in our room, but Mustafa from the Technic team was absolutely brilliant in sorting it! The spa facilities overall were great, and the entire complex is well maintained. The hotel just needs to work on a few minor points and it’ll easily remain a 5 star resort.
Matthew, 3 泊 の恋人との旅行, 2019年06月17日
i have been to this hotel many times, this year was a improvement with regards to staff OZGE particularly in the lounge bar made the holiday for me and i could tell that many other people felt the same, there was a change in the food this year not as good and not as well managed, items ran out in the buffet no one was keeping a eye on that .
6 泊の家族旅行, 2019年05月23日
Only booked a 1 night stay whilst staying with family for a bit of a break. the hotel is nice, great views across the bay and mountains room was nice and big clean and all you want from a room. Spa service was average at best you get a lot more for your money in other places. The food was very below average for any kind of hotel let alone one like this, boring bland food for all 3 meals not a great deal of choice and the hot food was warm at best and we stayed not in the main season so was quiet and got to meals at the start so if you go near the end you would be having cold food the bread was mouldy for breakfast and had to ask 3 different people to get it changed as the first didn't understand or think it was a problem. the service was terrible also, don't order 2 different drinks at the same time as you will get the last one you asked for and they will walk off and serve the next person, this happened every time we ordered drinks and served lacking a smile or any welcoming feeling. entertainment was a MJ impersonator, lets just leave that one with you, with what looked like random people off the street to back him up, Theresa May have moves on them. if I was there for any longer I would have left. all in all for a hotel with a location and views like this it should be a lot better with the basic things. shame.
1 泊 の恋人との旅行, 2019年05月06日