4.5 つ星のビーチフロントホテル - プラヤ ブセリアスから 2.2 km、スパあり
The only nice thing about this place was my view from the room . I had problems since I…
THE WORST EXPERIENCE, FIRST NIGHT WATER IN THE FLOOR EVERYWHERE, (BOTH ROOMS, KITCHEN,…
スタンプ 10 個で 1 泊ボーナス*
ペットの滞在も可能で、追加料金 1 匹あたり 1 日につき 60 US ドルがかかります介助動物は料金免除
お客様の安全確保のため、ソーシャルディスタンス (身体的距離) の確保、従業員の感染予防用品の着用、お客様と従業員が対面する主要なエリアでの保護シールドの設置、お客様用の手指消毒剤をご用意、といった対策がとられています。
お客様がチェックアウトしてから次のお客様が部屋を利用するまで 24 時間以上間隔をあけています。
マッサージ サービス、スパ トリートメントのご利用には予約が必要です。ご到着前に、電話で施設までお問い合わせください。電話番号は予約確認通知に記載されています。
We had a paid in full reservation at this hotel through hotels.com and expected to show up and get a room but instead of this we got denied entry into the hotel. We were told we needed extra money for our children even though they were correctly listed and paid for in our confirmation reciept. We stayed at reception 5 hours trying to get them to acknoweldge and respect our reservation and they would not. They told us it was our fault for booking through hotels.com and that we shouldn't have used that site and because we booked with that site we owed them more money if we wanted to recieve our reservation. Our email confirmation and proof of fully paid service was denied by them. Hotels.com worked with us as much as possible but we never had cooperation or apologizes from the staff at this hotel for the huge ordeal they created. Narda and the recpetion at this hotel didn't care that our children were suffering in the heat outside the hotel. They didn't care at all about the huge price we had paid to stay at their hotel they just wanted to scam more money out of us. The silver lining is only that we had booked with hotels.com and they helped us and validated our reservation and the fact that we did not owe this hotel more nor did we deserve this treatment. We ended up lucky to get a better hotel last minute elsewhere. What a nightmare this treatment and this hotel were. La cruz de Huanacaxtle is great but we highly recommend avoiding this hotel and their scam treatment.
IVAN, 3 泊の家族旅行, 2020年02月23日
We were kept waiting for 2 hours for a room in nearly empty hotel/resort. We were given a very nice 2 bedroom suite on the first floor overlooking the roadway when they easily could have placed us in one of the very many empty rooms facing the beach. The place was like a ghost town but they put us in the worst room in the building because we received such a great rate through Expedia.
Dan, 1 泊 の恋人との旅行, 2020年02月03日
Very quite. The staff were very helpful. A well kept resort.
14 泊 の恋人との旅行, 2020年01月07日
The private pool and how close it was to the large pools and beach. Food in restaurant was good as well as room service. Checkin was supposed to be at 3. We waited more than an hour an a half after that. When got it, the maids were still making the beds. There no towels at all. We called several times and after 4 hours and lot of frustration we got some towels. The main door was horribly squeaking, the main AC wasn't cooling enough, the wifi was not usable most of the time and door downstairs is not lockable.
Eli, 4 泊の家族旅行, 2019年12月26日
Friendly staff, super clean Want to thank the staff
3 泊 の旅行, 2019年08月21日
Its a great property with alot of potential however, they need customer service training desperately in front desk for checkin, (make the guest welcome and explain what your reservation and or package consists of, directions will help) overall they have a diamond but need alot of polishing to get the natural shine.
Eduardo, 5 泊の家族旅行, 2019年07月23日
We had a lizard in our room and they said well they live in the walls and we can’t do anything about it , they don’t have a shuttle to take you to the airport after they told us they do and we have Proof that they said that on the phone
Makayla, 6 泊の家族旅行, 2019年07月16日
Great location, very secure, nice pool and beach. Some rooms offer views of Banderas Bay.
4 泊 の恋人との旅行, 2019年07月04日
We booked the penthouse for a family of 6. The rooms were spacious and clean. My family enjoyed the pools and friendly staff. We recommend Hotel B Nayar for family with children. Breakfast was amazing.
2 泊の家族旅行, 2019年07月01日
Beautiful place!! Friendly staff, clean, and peaceful. Nice size rooms and bathrooms. We will be back!!
Lateffa, 1 泊の家族旅行, 2019年06月12日