Lovely hotel with good facilities. The rooms are clean and comfortable as are the communal areas. The pool is well maintained and the gardens are pleasant to sit out in. The reception staff and maids are so friendly and helpful. However some of the restaurant staff could crack a smile now and again! A couple of the young girls were fantastic, but the older ones seemed very grumpy! Breakfast was tasty though and always hot with a good range.
The hotel corridors could do with sprucing up and there are lots of steps, which are not great for anyone with mobility problems.
An excellent hotel
Bien mais perfectible...
The hotel is pleasant, but a few areas that need updating, e.g.aged wardrobe. The breakfast is excellent, but the one evening meal we had was maybe 2.5 stars i.e. edible but rather plain, despite having inviting descriptions. Staff were very helpful and friendly.
Room was comfortable and clean with nice seating area outside in the shared space. Bed was not Kingsize as advertised but two singles joined which made for an uncomfortable join in the centre. Also had single duvets?? Bathroom was good apart from some mildew on the grouting of the tiles in the shower area.
Restaurant was generally good - breakfast was excellent with a good range available unfortunately we could not eat on our final day as had an early flight. Evening meal was good in parts lots of young staff all very friendly and helpful but sometimes not understanding English causing some confusion with ordering. Apple tart instead of lemon? Also no checking back to see if everything ok.
Pool and sauna lovely especially when quiet and good outside seating space.
Location quiet but easy to access Gorey Pier - half hour stroll or 5 minute bus ride. Also St Helier accessible by bus outside the hotel and from there the rest of the Island.
No staff available for early check out but bill sorted out over the phone .