This resort is a masterclass in how to ruin a luxury vacation. The front desk might as well not exist - calls go unanswered, requests disappear into the void, and they can't even manage simple tasks like scheduling taxis properly. Their recommended tour guide for Coba was embarrassingly incompetent.
The food? Overpriced airport-quality meals with fine dining prices. And in a country where you can't drink the tap water, they have the nerve to charge for bottled water - something I've never experienced at any other resort.
Need assistance? Good luck. The phone operator ghosts you and your butler is always mysteriously absent. At these prices, the complete lack of service is insulting.
Save your money and go somewhere that actually values guests like Le Blanc. This place is a scam disguised as a luxury resort. One star is too generous.
宿泊されたお客様
7 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 14 日
Ryan
Ryan、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 3 日
Winston
Winston、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 27 日
Hector
Hector、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 18 日
Natalie
Natalie、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 16 日
JOSE ANTONIO
JOSE ANTONIO、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 9 日
Hugo
Hugo、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 5 日
Tanveer
Tanveer、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 2 日
Benjamin
Benjamin、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 2 日
David
David、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 2 月 24 日
PEDI MI ASENSO Y ME QUERIAN DAR UNA HABITACION QUE VALE MAS BARATA , LES PEDI LA Q SIGUE EN PRECIO
TAMPOC ME RESPETARON LO DEL SPA
JOSE ANTONIO
JOSE ANTONIO、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 2 月 21 日
KEVIN
KEVIN、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 19 日
Best hotel experience ever
The location is breathtaking. The property is beautiful and perfectly maintained. The service was above and beyond anything we’ve ever received at a hotel. We’d love to go back soon.
Joshua
Joshua、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 19 日
Cero Recomendado!!!!
El hotel más sobrevalorado, la comida y las bebidas son muy malas, el servicio pésimo, los precios excesivos, realmente no vale la pena!!
Carla
Carla、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 17 日
宿泊されたお客様
4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 17 日
Do not stay here!!!
Terrible service!
I ordered and paid for a round trip car service.
On our way back - they ordered us a taxi - why?
We had to pay again out of pocket so a total of $315 just for transportation.
They’ll claim misunderstanding etc but this is unacceptable.
Don’t stay here - book at a place where they have their logistics intact
MAHFUZA
MAHFUZA、4 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 10 日
Beautiful property and excellent fresh food. Very nice staff. Gym was very nice but a bit small and there was very little programmed activities. Tennis was really only open for private lessons.
Michelle
Michelle、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 2 月 8 日
Everything was great except the check in….
I met my wife in Cancun for a vacation. She flew in from Bulgaria and was on a plane for 17hours non stop. We landed and got to the hotel at 2pm.
That’s the back story
So prior to this I had been in contact with the hotel to make sure all arrangements would be handled and the room would be ready. I paid $300 USD for flowers and a chocolate to be waiting in the room and was told it would be ready at noon. (I have email to prove this)
We got to the hotel at 2 and when checking in the woman behind the counter was cold and rude(unlike the rest of the staff) she told me my room was not ready.
I explained maybe it’s a mistake I paid extra for it to be ready and I have an email to prove it. She didn’t care and told us to go sit down and wait until 3.
We instead walked around the property and looked at everything to kill time.
We came back at the and she said it is still not ready and it would be another 30minutes. At 3:30 still not ready.
We did not get our room until 3:50pm.
This really was not great and the woman’s attitude made it even worse. If she was nice that would be one thing but she was so rude.
I probably would not stay here again solely based on her and the room situation.
Phillip
Phillip、2 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 8 日
Hay dos cosas en este hotel que son sobresalientes: El servicio de su personal y el lugar. Punta Nizuc es privilegiado porque solo tiene acceso por el hotel y porque es una bahía tranquila y hermosa. Las instalaciones, casi todas, son muy agradables también. Hay múltiples lugares donde sentarse a leer, a tomar el sol, practicar algún deporte acuático o simplemente admirar el lugar. El restaurante La Punta sirve cortes de carne excelentes y muy bien preparados aunque el lugar está muy encerrado. El restaurante Peruano es de mediana calidad. Las habitaciones están bien sin justificar el precio. Lo que definitivamente es fenomenal es la actitud del personal que siempre está atento y resuelto a complacer a los huespedes.