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The room was beautiful. My only issue was climbing up into the very high beds. The whole facility was lovely. Staff that I dealt with were warm and welcoming. I would recommend it.

Beautiful inn, tasteful and spacious. Staff polite and friendly. Really enjoyed it. The COVID breakfast consisted of pre-packaged items delivered to the door, so don’t get too excited about this meal. My guess is that pre-COVID, the breakfast would be as wonderful as all the other aspects of the inn.

Clean, good COVID protection. Beautiful place.

Check in was smooth, easy and socially distant. The room was very clean and comfortable. I was disappointed not to have a full length mirror in the room. Breakfast served to the door was a great touch!

A great place to stay. Highly recommended in heart of trendy Ancaster.

Very polite and efficient. Liked the fact that you select what you want in your breakfast bag. To many hotels are wasting food by just putting everything in the bag. Beautiful rooms with amazing beds, very comfortable and clean. Loved the shower! We were greeted by the resident dog laying by the front desk, he was beautiful and extremely well behaved, in fact he did not so much as look up. He put a smile on our face and we don’t even have pets. Great hotel!

Arrived at 4:15pm for 4pm check in, room wasn’t ready and no other rooms available. Not a big deal “extra cleaning” for covid procedures which is fine but maybe start cleaning earlier then?? Also then used the excuse they were “short staffed” once again not my problem I’m paying for you to be prepared not for excuses. Did I get a discount because you were short staffed? Nope. Had a dinner reso scheduled for 5pm so they put my family in a back room to change that was dirty, no toilet paper, dried urine all of the toilet rim, crusty bathroom countertop etc. Come back from dinner at 7pm and their still cleaning our room!! Unreal. Can’t walk in our room, had to tell the cleaning crew just leave and I finally take over my room with wet floors. Nobody came to follow up with us, and there was no extra customer service provided. Friendly staff, but I didn’t get anything for my patience and inconvenience just excuses. Nice looking place and nice location but that all means nothing when the money isn’t worth it. Better off staying in a mainstream $120/night hotel where there will surely be more convenience if there is any unusual circumstances. Very disappointed, bad look here on Expedia as well for promoting at “exceptional”.

Courteous and friendly staff. Very comfortable. Beautiful ambience. Great breakfast.

Quiet and clean. Nice staff, nice furnitures, and nice amenities.

Decor was beautiful and I love floors in the whole inn