It was a nice room, clean and big.
The AC didn’t work in my room so had to change the room. The reception lady brought the cart and just stood there as I had to load all the baggage I had to repack for the move. After the load she just opened one door before the elevator and left. I had to move the cart to a different level to my new room myself, having difficulty opening multiple doors. The first room was so hot I told the reception lady I wasn’t feeling well because of it. She probably thought I had Covid or something she seems she wanted to stay as far as she could away from me?? I don’t know but really disappointed. The new room didn’t have a good AC also. Probably central AC but really should do something about it. The key card didn’t open the gym room don’t know why. Breakfast was good.
The hotel was dirty the floor and walls had stains. The towels also had stains, we complained and recieved new towels which also had stains. We mentioned it the the staff and was told to leave a review about this.
The breakfast was nice and the dining area but the hygiene in the room was just so poor.
Zubayda
Zubayda、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 15 日
James
James、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 11 日
Charlotte
Charlotte、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 4 月 11 日
No sound proof rooms
The rooms are not sound proof. We had a poor stay due to hearing people in other rooms at all sorts of hours. We were also given a connecting room and the other room kept trying to open our door. The manager was eventually called up about this.
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 8 日
Paul
Paul、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 8 日
Omer
Omer、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 4 月 8 日
TERRIBLE CUSTOMER SERVICE
Booked to stay one night. Arrived at 1805 and checked in. At 1945 we received a message that there had been a medical emergency - we had to return home. We checked out at 2000 ... less than 2 hours after arriving.
We did not consume anything; we made no mess and created no work for the hotel cleaners. We had pre-paid for two breakfasts, which we clearly would not consume.
Despite our situation, the hotel enforced their rules and would not entertain any kind of refund. I fully understand their rules; however, some flexibility and common sense ought to prevail when events overtake the best made plans.
We won't go anywhere near this hotel again - we expect better customer service than this.
COLIN
COLIN、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 7 日
Stephen
Stephen、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 30 日
Simon
Simon、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 28 日
Good stay
A good stay in a family room to attend theatre last night. Good breakfast. Reasonable bar prices given it’s a hotel. Polite staff.
Lots of building work outside hotel, due to tram/ train terminal development, you can’t hear it.
MRS A L
MRS A L、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 27 日
Karolina
Karolina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 22 日
Gethin
Gethin、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 21 日
Håkon
Håkon、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 18 日
Always stay here in Birmingham
Always a great stay at the Clayton. Nicely decorated, great comfortable and spacious rooms.
Paul
Paul、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 16 日
Clive
Clive、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 16 日
Room with a view of HS2 (construction site)
We had an overnight stay as going to a concert. Although there is construction work going on outside ,the hotel itself is maintained to a high standard. The room itself was soundproofed, and clean with fantastic panoramic views . Minor complaints are the reception staff are difficult to hear as they're trying to speak through massive monitor screens so maybe some sort of microphone system...Also as well as being shown to our table for breakfast a little bit of explanation of what is where would be useful...But over all lovely hotel and thank you to the staff
Caren
Caren、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 16 日
Callaghan
Callaghan、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 14 日
Temızlık ıyıydı ..konaklamamız rahat gectı …
Evren
Evren、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 3 月 13 日
Zoe
Zoe、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 10 日
Great
First room had a non working card, however was resolved quickly with a new room! Very nice and clean room, staff were professional
Courtney
Courtney、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 9 日
Jonas
Jonas、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 9 日
Central
Easy to get to from the City and train station. We stayed one night in a family room which had comfortable beds and large bathroom - would stay again