ホーム 2 スイーツ バイ ヒルトン サン アントニオ ダウンタウン - リバーウォーク テキサス

No amenities, no running water, indoor pool closed, no food options available, could not even flush toilet or wash hands. When I addressed the issues and requested a refund I was told they do not do refunds. Never again!! Unacceptable.

Over the stay was good, customer service qas greatvand friendly. Room was clean and comfortable, the extra pillow for the pull out bed was stained with something.

This was our 2nd time in a month to stay at a Hilton. Or Ft Worth stay was immaculate and friendly and welcoming. Or San Antonio stay was kind of dirty and not very welcoming.

I had never stayed in a hotel room that was so dirty and disgusting!! nothing like the pictures they promote!!!! absolutely disgusting!! from walls and sofa being dirty and stained but to top it off no hot water!!

The room was great! The proximity to the river walk was good. The valet service was not worth the money. Called down in advance and still had to wait more than 10 minutes every time. Loved the kitchenette. The microwave didn’t heat. Informed the desk. They said they would have maintenance look at it, but there was no further communication about it. Communication is lacking a bit.

I’ve stayed at many Home2 Suites in the Hilton family and this is definitely the most dated. The “queen” beds are really more like twins, and there were a number of large stains in the carpet everywhere. This unfortunately was the first thing we noticed upon entering the room. There were also tears in the window blinds and one of the lights over the bed didn’t work. The room was fairly spacious and the beds were pretty comfortable. Unfortunately two of the pillows had small red stains so we decided to change them out with the extras given under the tv cabinet. As a Hilton honors member I was surprised at the general condition of the room, and would recommend this hotel move to a renovation of removing the carpet in these rooms, wherever necessary.

The carpet had huge stains on it in the room as well as the sofa. I wouldn’t walk on the carpet without shoes and would not sit on the sofa. Made for a not so nice experience.

Comfy rooms but a bit dated. Several items of trash were in our room from the guest prior to us. Hotel staff blamed it on Covid abs lack of workers. They never cleaned our rooms during our stay and we had to go down to get towels and linens because they were short staffed. Bed was super comfy! Great location in San Antonio

First room we had was hot, AC was not working. They gave us another room and that room had hair all over the shower and bathroom. They didn’t have any other rooms for us to move to. Not impressed at all!

The bathroom was dirty. The shower had several hairs from soneone else in it. The drain was filthy inside. The sink needed a good scrub.