ヴィエンチャン ヘメラ ホテル (ビエンチャン)

Terrible service, did not provide free buffet breakfast due to lack of staff, did not even offer any concessions. Horrible place, very dated hotel.

The hotel was ok, a little dated and some minor repairs needed. We only stayed for 3 nights and it was fine. Staff were very friendly, thank you Chiang for your kind hospitality (apologies if name spelt wrong) :)

Very friendly staff. The bar tender was Brilliant! Free whiskey during happy hour from 8pm-10pm and sometimes a magic show. The room was comfortable.

Very friendly people that try to help you. Language barrier is the problem.

Room was disappointing. The hotel attempts to be a "middle of the road" choice, between budget and luxury, and it is priced as such. However, the hotel is in very poor condition. Numerous tears in the wall paper, bathroom fixtures are falling off, lots of bugs in the bathroom, no pillowcases on the pillows. My in-room safe was broken. Management said they would fix it. They never did. Wifi was terrible. Off and on all the time. Only usable for email and instant messaging and even then you have to wait. I couldn't make a skype calls. I went to a coffee shop around the corner and used their internet. There are far better choices in the area. I stay in Vientiane 5-6 times a year.