ボコ ウィンチェスター ホテル & スパ, アン IHG ホテル

Unfortunately some of the spa facilities weren’t working . I was told after I paid . The the room was very hot . The service was amazing and so was the food . Rooms were very clean and the bed was comfortable.

Pretty disappointing stay, having booked the suite for a birthday treat , the heating did not work , and the room was uncomfortably cold on arrival and had to request additional portable heaters to get the temperature up. We were offered an alternative room but having paid for the suite we stuck it out with blow heaters and an oil radiator to try and enjoy the suite amenities. Unfortunately the bathroom was not heated , nor did it have a heated towel radiator or any means to inject warmth so was exceptionally uncomfortable using for toilet or shower . It seems it was a known problem with heating as there were additional heating sources in the wardrobe. The receptionist trying to sort the problem was very apologetic and helpful , and gave a couple of drinks vouchers for the bar. Had the heating been on would have been a great treat but -4 outside meant it was not as planned. Breakfast unfortunately followed suit - and was very cool to eat - the lamps keeping it warm were touchable !!! Chef did offer fresh options to his credit , but only certain items were done . Luckily the spa was toasty and warm and lovely service . Maybe we hit a bit of bad luck but I would hope the suite gets some attention and fixed. Up or others will be disappointed. - only 1 suite @ hotel - room 333 .