Our stay at Cascada Hotel was fantastic. While the hotel is still under construction, the noise was minimal and didn’t impact our experience.
Check-in could be improved with staff assistance for luggage, as we had to use a cart ourselves. The wristband entry system for rooms was a bit tricky, and I prefer key cards.
The spa experience was amazing, though clearer information about services would be helpful, either online or at check-in. Providing guests with this info in advance would make the experience smoother. The main pool bar was closed, but water and tea were available. The ambiance was everything here. More than two towels at the spa would also be a nice touch.
We appreciated the pet-friendly atmosphere, but offering pet bowls, a bed, and treats would enhance the experience, as many pet-friendly hotels do.
Although we didn’t get to try the restaurant (due to our dog), the menu and decor looked wonderful. Room service would have been a great option, but we know it’s coming soon. The area around the hotel had plenty of great options.
The room was amazing, with standout lighting and design details. However extra kitchen towels, and cutlery for the kitchenette would be a helpful addition. The pillows were a bit firm for our liking.
