we booked room for 3 ADULTS for mothers day stay in this hotel. when arrived, find out ther is only one king bed. ask front desk staff Maddilin for a extra bed when dining. 2 and half hour later we finished meal. told by front desk staff needLIN ere is nothing they can do because we didn't inform them we need two beds. and the.house keeping staffs are off duty. even no help offered when we ask for a extra lenine and blanket TO MAKE OUR OWN BED USING SOFA. she also claim the hotel is fully booked except the director's suite when we ask to book another standrad room which we find untrue by checking hotel.com later. we keeped screenshotfor evidence. when ask for solusion. told us to contact our booking agent to rebook for a two bed room at 930pm. refuse to contact higher manager until we are very upset. extremely rude and bully attitude. when we ask to talk to manager, she threating to remove us from front desk. eventually we paid more than 701.07 dollars extra to change to the director suite.
Jiwen
1 泊の家族旅行
4/10
Room is nice and was clean. Staff friendly on check in.
We had late check out arranged however staff made an error and our room was entered by cleaners early while at breakfast & stripped. When we returned to the room we alerted them we had not checked out.
As a result a personal photo was removed from the room & 2 pairs of earings missing which they refuse to accept responsibility for. As compensation they offered a mid week stay which we cant use due to work or a free dinner which would be a 2 hour drive.. both very unreasonable considering the situation & personal loss. They refuse to offer a weekend stay to replace the night we actually paid for and nothing for the lost earings. Very very poor customer care.
Bianca
1 泊旅行
8/10
Very nice setting with view of the vineyard’s. We had a one bedroom suite and the room was very spacious and modern with a well furnished minibar and view over the garden.
We had diner at the restaurant which was delicious with open show kitchen. Little things could be improved, like the use of tablecloth.
And they set up the buffet for the breakfast in the morning while we still bad diner, that was a bit weird.
The breakfast buffet was amazing offering everything you could wish for.
宿泊されたお客様
1 泊の家族旅行
10/10
宿泊されたお客様
1 泊旅行
10/10
Elegant without being ‘stuffy’, very clean, picturesque views, food was delicious, staff were friendly and welcoming. Lovely family mini break in the Yarra Valley.
Kali
1 泊の家族旅行
10/10
Michelle
1 泊の家族旅行
10/10
We enjoyed how beautiful the room was. Specifically the shower pressure was amazing.