We’ve stayed at Springhill Suites in the past and never had a problem, until now. We had a 3 night stay and not once did we have our room cleaned. I reported this to the front desk after housekeeping skipped our room after the first night and it still wasn’t cleaned. In addition, I reported that the deadbolt lock did not close; therefore, our room was not secure. None of these issues were resolved by the end of our stay.
Antonia
Antonia、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月27日
It was nice
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月27日
Average
Room was average for the price we paid. Front desk clerk had a bad attitude. Couldnt do mobile check in. When we arrived check in said at 3 but no rooms were ready and had to wait about 30 mins in the lobby for a room to be cleaned.
Abel
Abel、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月21日
Adam
Adam、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024年9月20日
宿泊されたお客様
2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月14日
Terrific hotel 5 minutes from SAT.
Perfect. From the courtesy shuttle to the front desk on departure I will stay here again. The room was superb.
Janice
Janice、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年9月2日
Would not recommend.
Not the best, as you walk in to chech in there was a water leak coming from the second floor. The room smells and looks old.
Beatriz
Beatriz、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月2日
Sucio el baño
Pesimo el servicio en el baño ya que se tapaba la regadera.
宿泊されたお客様
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月24日
I like room space and bathroom space.
Marcus
Marcus、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月11日
Staff was absolutely amazing! They were kind, helpful and knowledgeable. The airport shuttle was the highlight by being very prompt. I would definitely stay again and recommend others to stay.
Aundrea
Aundrea、2 泊旅行
CheapTickets を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月9日
Gracias,muy amable el personal en general.sin dudas regresaría.
beatriz
beatriz、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年8月9日
Not very clean and noise at night
Jessica
Jessica、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月7日
Dont make the clean the first night
Anabell
Anabell、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月7日
Excelente
mayra
mayra、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月6日
Very nice and cleaned. Attentive employees
jane
jane、3 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年8月5日
Nice and easy stay
Nice hotel for a stay close to airport. Just stayed overnight no complaints.
Airportle shuttle service was nice
Arunjunai
Arunjunai、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年7月30日
Fair stay
Mattress had obvious sag on right side. Needs to be replaced.
Mirror light in bathroom did not work.
Shower glass not cleaned. Hazy and spotty.
Grime behind hanging shampoo bottles.
Shuttle driver almost left the pickup spot without so much as pulling up to curb or opening the door. She had to be honked at and I had to run to her in the roadway. She said she didn’t know where I’d be and was going to loop around again. After I already waited 25 minutes I didn’t want to wait any longer. I was at the exact location that the hotel operator told me to wait at.
You should offer grab and go breakfast for those who have to leave before the regular breakfast starts at 7. Need a better variety of food in the sundry shop. Would be nice to have something microwaveable but shelf stable like cup o noodles for late travelers who don’t get a meal yet.