ホテル インディゴ ジャクソンビル – ディアウッド パーク (ジャクソンヴィル)

Great stay for a great price. The staff was pleasant and helpful. Clean hotel and comfortable bed. Location is great as it is near the town center which has plenty of shops and restaurants and only a short drive to downtown Jax or the beaches.

Raven at the front desk has absolutely no customer service skills. The rep from Hotels.com attempted to resolve a mix up that Hotel Indigo caused with my online reservation, and Raven was unwilling to remedy the situation. Even though I had printed confirmations and emails to prove my reservation was confirmed, she was indignant and lacked any interest in figuring the problem out. After 45 minutes on the phone with Hotels.com, a heated conversation with Raven and finally an intervention with the hotel's manager, the problem was resolved. This issue wasted 2 hours of time when it could have been resolved in 5 minutes with a front desk representative possessing decent customer service skills.

Not accommodating at all at check in, hidden fees, the breakfast that I paid 50 nearly dollars for my wife and I for the 2 mornings were being given away for free, plus it would've been actually cheaper to just order off the menue there and would've had more selecion as well. Nothing special about the hotel either,

Great front desk and bar staff. This was my first time with the Indigo and would stay here again. The only negative was that the window facing the water was filthy so filthy I had a hard time seeing out. But the interior was spotless.

Love the setup, my favorite hotel in Jacksonville