romantic, high class hotel that is still a good value. Definitely worth the price. The bathroom suite was lovely with a great shower and separate jacuzzi tub. Hotel restaurant was excellent. Would stay again
Mark, us4 泊 の恋人との旅行
シャンゼリゼ プラザ ホテル
良い3.0 / 5
Good location, small hotel, poor service
I chose this hotel as a boutique because I generally appreciate the service level I've experienced in small hotels. They did not live up to this expectation. The staff was friendly, but poorly trained. We asked for recommendations several times, every one of which turned out to be wrong. As others have noted, the cleaning people don't seem to understand or respect the concept of "Do not disturb". One night, I found they had put and left trash in the bathroom sink and did not leave clean towels. Perhaps most telling, management made some very poor service decisions. The most questionable was at the very end of the stay. My flight back to Los Angeles was at 3:30 in the afternoon on a Saturday. Since it is about a one hour drive to the airport and I needed to be there at 1:30, I requested a 12:30 checkout time rather than the normal 12:00 time. Management denied this simple request, forcing me to go to the airport early, even though it is literally impossible that the cleaning staff would be able to get to all of the rooms in that 30 minute period. My stay was six nights in the hotel, meaning I paid several thousand dollars for the stay. I won't do it again.