This W Hotel is not up to the standards of most of the W we stayed at in the past. We were assigned a room which did not appear to be like the one I reserved. It had a musty smell. We asked for an upgrade but the wanted to charge and extra $200 a night!!! They ended up changing to the same room but 2 floors higher. It was better. Stil I booked the fabulous room…that room was by no means fabulous. I have to admit, the
view was gorgeous and made things better. We also had to wait for a long time while they gave us the new room. The staff was nice and friendly. The bar and the Mexican restaurant were very good. I would probably not go back to this hotel, there are better choices,
Jet
Jet、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年11月16日
Great Service Dated Property
We were very early for check in, front desk offered us an upgraded room that was available for an extra charge. We were put in a two bedroom suite in tower II, which sounded great. When we got to the room you could tell it had not been occupied for a bit. Dusty, dirty, and worn. One of the toilets wouldn’t flush and sink wouldn’t drain. Although room was far from great service in both restaurants and front desk was great. Elevators were also not great at all! We were on floor 20 and only two working elevators for the tower we were in.
宿泊されたお客様
1 泊旅行
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6/10 (良い)
2024年11月10日
Trevor
Trevor、4 泊旅行
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2/10 (不満)
2024年11月7日
Water, moldy, humid.
First room was so humid and smelled like mold. Moved during the middle of the night to another room because I was miserable. A very nice woman moved us to another room but sadly it was still humid and moldy. Water dripping all over the floors in each room, water running down walls. Awful. I went to bed with wet hair and woke up to my hair still wet. Will never come here again because it was awful and needs to be condemned.
Leah
Leah、1 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年11月7日
Catherine
Catherine、4 泊旅行
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6/10 (良い)
2024年11月7日
The rooms have a weird smell to it. The sheets had stains on them , the pillow smelled of tobacco which was disgusting.
Amaya
Amaya、1 泊の家族旅行
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10/10 (最高に素晴らしい)
2024年11月6日
Tamra
Tamra、1 泊旅行
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10/10 (最高に素晴らしい)
2024年10月28日
The room smelled like smoke. The service was excellent in every other aspect. I wish they had an ice machine on the floors.
vonnie
vonnie、2 泊の友人との旅行
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10/10 (最高に素晴らしい)
2024年10月26日
Jennifer
Jennifer、2 泊旅行
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10/10 (最高に素晴らしい)
2024年10月24日
Qaiss
Qaiss、4 泊の出張
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10/10 (最高に素晴らしい)
2024年10月23日
Andrew
Andrew、4 泊旅行
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10/10 (最高に素晴らしい)
2024年10月9日
Philip
Philip、1 泊の出張
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2/10 (不満)
2024年10月7日
Paulo
Paulo、2 泊の友人との旅行
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4/10 (まあまあ)
2024年10月4日
Nichelle
Nichelle、4 泊旅行
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8/10 (とても良い)
2024年9月30日
Idalia
Idalia、2 泊旅行
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10/10 (最高に素晴らしい)
2024年9月29日
Giancarlo
Giancarlo、2 泊旅行
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10/10 (最高に素晴らしい)
2024年9月28日
david
david、1 泊旅行
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10/10 (最高に素晴らしい)
2024年9月26日
Elvis
Elvis、1 泊旅行
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6/10 (良い)
2024年9月18日
Surprise BDay Weekend
The balcony should not be advertised as a balcony. Its more like a 6'x3' space. Just enough room for the 2 chairs and mini side table. Maybe it was me but I expected a bit more. Upon arrive, i was told rhat we'd receive 25% off drinks at the 3th fl bar. But before we paid our bill, we inquired and were told they knew nothing about that. The food's a bit pricey but everything was good. Valet are awesome. We couldnt use the pool Friday morning due to the photo shoot. But the entire staff at the outer pool were rhoughtful and made us comfy until we could cool off.