ホテル コングレソ, テオ

What an overrated place! This place is in need of a makeover for sure, but mostly we were made to feel second class, I guess because we booked through Hotels.com. Our rooms were dumpy and small, and when we went down for breakfast we were quickly shunted away from the room with the white table cloths and into an adjacent room that was nothing more than basic. Even though I'm sure we paid more for our rooms, it was obvious the tour bus crowd was being treated to a whole different level of service. This is not only tacky, but completely unacceptable in the service industry.

Over half an hour queuing to check in with no apology even though there was a manager floating around she didnt help the completely overwhelmed receptionist get people checked in.The bed had obviously been changed from a kingsize to a standard double as the bedside tables were integral to the headboard and were miles away from the side of the bed.the absolute worst thing was hearing other guests using their bathrooms at night. It was as if they were in the same room. This hotel has unhelpful staff, pokey rooms, bathrooms in stereo. ... nowhere near worthy of 4 stars. 2 at the most