I would not recommend using Hotels.com first of all.
1. Got to the hotel at 3:15 pm; check-in was 3:00 pm.
2. Booked 2 rooms. Would not give the 2nd room to us because I wanted to change the name for payment. I wanted to pay for both rooms. I had ID, and the person whose name it was on the room had ID.
3. The receptionist said the hotel can't change a 3rd party's booking to their own hotel.
4. Had to call Hotels.com. 1st time on hold and got hung up on. 2nd attempt hung up on again. Finally 3rd time got through. Finally, after 30 minutes was able to get the room name changed via a hotel.com phone call, providing no ID.
5. 3:00 was check-in. Able to get into 1 room.
6. No cart for luggage; no offer to help from staff.
7. The receptionist at 3:45 pm stated the 2nd room was not ready yet, even though check-in was at 3:00 pm. She stated the room would be ready in 15 minutes and would call me in the other hotel room.
8. She never called me in that room, and at 4:50 pm, I had to go down to the front desk and inquire. She stated she was just notified the room was ready.
9. Now my children and I are late for our dinner party. With no apologies.
10. No conditioner. No extra towels.
11. The hotel floors and rooms smelled like old smoke.
12. The dust and smell caused my kids' allergies to be uncontrollable.
13. Tried to find another hotel, but no vacancies anywhere. Spring Break
Danielle
Danielle、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 4 月 11 日
Vincent
Vincent、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 9 日
Great experience
Norbert
Norbert、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 18 日
Never in my 15 years of travelling...
I have never complained about any run down hotels/motels but this is by far absolutely the worse. From the front desk not having any kitchen supplies in stock that is advertised to the loud bangs that weren't controlled due to the Front Desk woman sleeping on the job ignoring calls. We went downstairs to find her asleep in the back, rubbing her eyes - makeup all messed up - 100% sleeping at 7PM. Breakfast was terrible, not that I need hot eggs or bacon but the set up and packaged products could be better for the price. Now to the room, it doesn't even look like your Housekeeping is doing their job. The bathroom had toothpaste on the mirror and hair all over and we had to share one bed bc the other had food/dirt in it. The plumbing barely worked. Absolutely disguisting. I would love to get my damn money back because the price for this hotel was absolutely too high with what we were given. Lower the price for this dump and hire better staff. This place has potiential given the best location near events, please do better with your guests. Especially cleanliness. I have seen more run down places with better cleanliness and staff.
宿泊されたお客様
2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 20 日
Not a good choice
We meant to book the extended stay hotel about 5 minutes down the road which seemed very nice and staff was very nice and helpful. However, our reservation was at this hotel. When we arrived, we realized our mistake and we had to move. This hotel was dirty, smelly and staff was not helpful. There was Bullet proof glass at front desk and designated parking for police cars!
宿泊されたお客様
1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 24 日
Christina
Christina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 2 日
Liliana
Liliana、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 2 日
Christopher
Christopher、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 28 日
There was ice in and around the parking spot
Timothy
Timothy、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 12 月 15 日
Awful smell ! Very rude staff! Hallways smell terrible!! Transportation is no where to be found closed bus stop is 3 miles walking
Ofelia
Ofelia、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 9 日
The facility is distance from the city~ you will need transportation to get to any location
NORA
NORA、3 泊旅行
CheapTickets を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 12 月 5 日
Was only there a couple of days, but location was great for my visit. very easy to get around. felt safe with the surroundings.
Agnes
Agnes、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 11 月 13 日
Close to giants stadium
greg
greg、1 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024 年 11 月 12 日
mariana
mariana、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 11 月 11 日
Alfreda
Alfreda、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 11 月 4 日
Dahomy Camila
Dahomy Camila、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 10 月 23 日
Some issues with checking in where one person was not allowed in the room until the other arrived.
John
John、5 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024 年 10 月 19 日
Breakfast
The breakfast option was not as expected and pretty disappointing.
Amanda
Amanda、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 10 月 17 日
William
William、1 泊旅行
Orbitz を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 10 月 9 日
👍
Danagul
Danagul、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024 年 10 月 3 日
Unhelpful staff.
Stephen
Stephen、3 泊の友人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024 年 9 月 29 日
Breakfast was basic but i didn’t mind it definitely did what it was supposed to. It was clean and they’re doing renovations and yet it was still nice. Staff was nice and helpful. 8mins fr the American Dream mall loved it will be returning.
Michelle
Michelle、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024 年 9 月 26 日
Do NOT stay here. Absolute garbage. This place was an actual nightmare and ruined our entire trip. I stayed here with my best friend, and throughout the night both beds, and the rest of the room even, would shake us awake over and over again. Around 3am we tried to go downstairs to ask what in the world was happening, but because they don’t have anyone working the front desk at night, you’re on your own. In the morning we asked about it, and the front desk woman said it was “probably the laundry machines”. Like??? The laundry machines are powerful enough to shake an entire room?? Then don’t do laundry throughout the night? We slept for 0 hours and 0 minutes. HORRIBLE!! Also, every time the AC would start up, it would first make a blaring sound. I legit can’t believe how bad this was.