Do not stay here!! The location was the only positive thing about this hotel. We thought, after reading loads of reviews, that this would be a great hotel but we were mistaken. We had a terrible experience at this hotel and would not recommend it to anyone.
The bed wasn’t comfortable at all and then broke shortly after we arrived in the room. When the maintenance staff came to check it, the response was: “Yeah, it’s broken and we don’t have a spare part, so maybe ask to move rooms.” When we spoke to the person on reception to rectify the issue, there were no other rooms available (we were in a suite with the kids), and no compensation was offered. Our heating didn’t work. The shower ran hot and cold. The kids’ sofa bed wasn’t made when we got there, and instead of making it up for us when we rang down, they just sent sheets up for us to do it. The lifts broke on one of the days. It was just one thing after the other.
The manager avoided us the whole time, refusing to speak to us, and has since refused to respond to any emails. It’s honestly pathetic.