I got an email to check in online. I did so and it told me to go to the front desk when we arrived to get our room keys. It was my son’s birthday and he wanted to go swimming so we booked this room for the weekend. When we arrived with our life jackets in tow, we were informed the pool was closed due to needing repair. They did offer for us to walk across the parking lot and use the sister hotel’s pool though. With my 3 kids being young and October in Michigan, it really wasn’t feasible to do so. I requested a refund so I could book at the hotel across the parking lot with the working pool (Hampton by Hilton). I was told the manager would be in on Monday and they would put a note with what happened. When I called back I was told to call Hotels.com. Totally fine, they reached out to the hotel multiple times and got no response so they were unable to refund the room and offered a small credit. I filed a dispute with my bank and was only able to get 1 of 2 nights back. It absolutely sucks that I’m the one penalized when we were not notified that the full facility would not be available until arrival and now I’m stuck paying for two hotels.
Natalie
Natalie、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月11日
Room Noise
The staff was very helpful and friendly. Our room was clean. The issue is with room above 208. The floor creaks terribly like an old house when they walk or move. Sounds nuts but it's bad. Noise from children running would have been more tolerable. We arrived at our room late and went to bed. Then realized that the creaking from movement didn't quit. Glad we had ear plugs...lol
Debra
Debra、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年10月5日
Mehhh
Pool was out, room smelled like dirty diaper, out of toilet paper upon arrival, shower curtain had mildew buildup on it, no plunger available, no service attendant available when assistance was needed.
Jason
Jason、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月30日
Lea
Lea、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月30日
A little out dated but over all very good the tv cabel and internet was out dated.
Susan
Susan、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月23日
leah
leah、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月22日
We had a great experience. We only stayed one night. The place is very cozy and clean. The breakfast was delicious! Very close to everything you could want to do in the area. Will definitely be back.
John
John、1 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月21日
Steve
Steve、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月8日
Maria
Maria、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月3日
Kristy
Kristy、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年9月2日
The elevator was sketchy and the property was so big that we never tried to get breakfast because we were not sure how to even get to the breakfast area
Sarah
Sarah、3 泊の友人との旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月26日
Elmar
Elmar、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月25日
Andrea
Andrea、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月14日
Staff needs annual training because some of them cant even give you correct directions on how to get to the pool or how late the pool is open. Also the televisions need to be replaced they are soo old its crazy and half of them dont want to turn on at all. The breakfast was great and had plenty of options.
Heidi
Heidi、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月10日
Family Vacation
The room was a spacious and great room! The kids loved the pool! The breakfast was also great with alot of options to chose from. We would stay at this hotel again!
Mark
Mark、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月7日
Stephanie
Stephanie、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月29日
Staff was awesome.
Shelia
Shelia、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月28日
The door handle on our room would not lock. The locking mechanism is not lined up. Otherwise nice motel good food and friendly staff. Rooms were comfortably and roomy.
Room 212
Thanks
Brian
Brian
Brian、2 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月25日
Jennifer
Jennifer、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年7月24日
I was there during a difficult time - my brother was dying of cancer. The front office staff were very caring and very helpful.