エスペリア ランサローテ, ヤイザ

nice hotel, but very noisy around the swimming pool

Customer service was non-existent . All style and no substance to the hotel

Food not very good for 5 star...no wifi in the room ..staff not that concerned ..entertainment over crowded......One tip if you need anything done or have cause to complain...PUT IT IN WRITING via email to the Hoel manager

Hotel was really beautiful just a 10 minute stroll to the marina in peurto calero hotel is beautifully decorated and modern the food was fab having a different theme every night and was plentiful pool areas were kept really clean and were no shortage of sun loungers my only complaint was that for a 5*that there were no pool waiters to bring drinks which I have always had in any other 5* I have stayed at and there was no outdoor jacuzzi?

Really enjoyed the stay, check in/check out was slow and painful at times but the staff were very welcoming and friendly. In my opinion I wouldn't rate this hotel as a 5 star, I found the room to be a bit dated and the outdoor areas could have done with a bit of tlc. The rooms were spotlessly clean to my delight! If you a looking for a quiet getaway I don't know if this is for you, the rooms are paper thin to the point where you can hear your neighbours whole conversations. The area just outside the rooms is very loud, it's an outdoor tiled space so everything echo's. Housekeeping were around very early and you could hear the trollies coming a mile away. So if you're looking for a lie-in you won't get it here. Breakfast was good, wide selection and ample supply. We ate at the poor bar a few times food was pleasant there too. The marina is about a 10 minute walk where there is a few shops and some restaurants. Peurto del Carmen is about a 15 minute drive away. I really recommend a car for this trip (we rented one for the week). You can rent a car at the hotel which is very handy and we were able to drop it back at the airport, there is also lots of parking at the hotel. The location of this hotel is a bit out. Overall enjoyed the trip, nice and relaxing. All of the staff were lovely, special mention to Konte (I hope that's his name) he was amazing. Gave us nearly a whole tour of the hotel and recommended places for us to go and see, tips and tricks. Would stay here again.