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So our sheets were dirty

First off the hotel when I called didn’t tell me that metro link which was right by the Amtrak station which is how I arrived. Would take my 4 and a half blocks from the hotel. So I ended up walked over an hour which ended up being over a mile with a heavy bag. Which is why it took so long to get there I have to keep stopping. Then when I arrived the clerk said are you the one that called that was walking? You finally made it. My room was small in the back corner and it faced a brick building or something. Anyway all I heard was cars and trucks all night. Couldn’t sleep well and I had to get up early the next morning. The room was clean and everything. I asked for late check out at check in and was granted 1:00pm. It’s usually noon. I was in my room up until about 1:00pm when housekeeping knocked and I said just a few minutes. I was immediately yelled at through the door did I know check out was over an hour ago? I stated that I was given late check out at 1:00pm. She didn’t say I am sorry I didn’t know she didn’t say anything. I am just really disappointed that I didn’t get to sleep well at all with all of the noise based on the location of my room. Plus, I needed up having to walk all that way unnecessarily. Another thing I asked about restaurants when I got there I was told to look in the green book that were available near the counter. When I was leaving a guest asked about restaurants and the clerk told him about an Italian restaurant a few blocks away.

Room was nice, very clean but parking was less then desired. I would stay again.

The lobby and other public areas are beautiful. They provided stations with hand sanitizer and Lysol wipes. The location was very secure. You couldn't access the room floors without a key card. However, the condition of the room showed that it was clear that they need to do better up keep and better attention to detail when cleaning. The room door and bathroom door were both dirty in many places, inside and outside. It was clear that they had not been cleaned in a while. So it was awesome that they provided the Lysol wipes because we definately had to use them to touch the doors and wipe things.That is not a good sign considering we are in the midst of a pandemic. The cleaning people need to get into the nooks and crannies of the bathroom better when cleaning. The room had scuffs on the baseboards and repair spots on the walls that had not been painted over. When compairing it with other Hilton locations we have stayed at, this hotel did not have the same quality and amenities.Things seemed old. The room and bathroom was tiny. Other hotels have USB charging ports, access to TV services like Netflix and Amazon Prime.

Check in was easy, fast and friendly. Rooms were pretty clean but needs updating. No coffee in room. Bed was comfortable but very thin blanket with a duvet. Wouldn't even call it a comforter in it. I was cold all night. Couldn't seem to adjust the temp. The girl at the check out in the morning was on her phone when I was trying to speak to her about the coffee being empty. since there was no restaurant open or any other coffee service you would think she could have kept up on it especially since there was very little people staying there.

Beds were comfy but the bathroom was very dirty. There was hair from other people in the wash clothes, pee on the toilet and the toilet didn’t flush right and ran a lot. The floor was also dirty my kids had black feet after walking on it for 10 minutes

This location was perfectly situated near everything that we wanted to see. We could walk to all the landmarks and enjoy the city. The hotel was clean and the staff was courteous. It was a great stay.

The room was nice. The bed frame was loud when you go to sit on the bed. Also the trash cans had no bags in them and there were none in the room to even put into the cans.

It was an amazing time and I'll be staying again in the future

Great location , fair price, definitely will stay there again.