6/10 (良い)
2025 年 3 月 16 日
customer service chance
The hotel must advertise clearer that some rooms are shared bathroom ... i arrived to realise i had booked wrong room, and was then charged a premium which took me past entry and mid level hotel prices for Singapore ... as a client you AWAYS feel used, if not abused.
A hotel with good to outstanding customer service would have upgraded me at no cost ... securing a repeat customer, and a good review - a shame.
Front office staff seemed not empowered to make a decision like this or lacked that extra bit of customer focus. Even a small fee would have been okay. A high premium a no perhaps!
Klaus
Klaus、1 泊の家族旅行
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