リヴィエラ ビーチ リゾート, サウス ヤーマス

While the hotel itself was fairly decent, the major negative is the fact that they label rooms fist as "Ocean View" and then if you read further under room description it notes it is "Partial Ocean View" which is not the same as ocean view. If that were not bad enough, these same rooms this month, have no ocean view at all. The front desk staff blamed the fact that high grass was not cut, but that did not cause them to refund the difference in the room prices. They tried to put the blame on the customer saying that they could have moved rooms if the complaint was brought up sooner, however the customer should not need to waste the few valuable daylight hours on the day the check in by having to correct the hotel in their less than honest policy. The blame is certainly not on the customer. These rooms should on a good day when they keep up their ground be only "Partial Ocean View", and on a bad day when the grounds are not kept up, should remain "Pool View" as the desk attendant told us they used to be. As a travel agent, I expected that if I contacted the manager he would make things right, but never got a response.

Great time. Staff was so friendly and helpful. Definitely going back .clean and comfortable. Great location.

Great location and hotel room.

Wonderful experience! Incidental amazing sunset on our arrival. Great room on ocean and great breakfast in the morning!

Rooms need updating ceiling was peeling...beds had been laid on not sure if room was clean arrived too late to complain