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客室のオプション

口コミ

6.4

良い

7.5/10

清潔度

6.8/10

スタッフとサービス

6.3/10

設備とサービス

6.8/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

8/10 (とても良い)

ロケーションよく、快適!
ホテルゾーンにあり、どこに行くにもバスで行け便利です。 部屋も海の見える部屋に無料でアップグレードしていただき、嬉しかったです。 Wi-Fiも心配していましたが、問題なく使えました。 ただ、タオルをお願いしたところ催促してもいくら待っても、持ってきてもらえませんでした。そこをのぞけば、快適で、また利用したいです。
3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ

10/10 (最高に素晴らしい)

特に不満もなく、とてもリラックスできました!
3 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ

8/10 (とても良い)

ホテルのWi-Fiがお部屋では使えず、ロビーでしか使えなかったのが不便でした。ホテルのプールは種類が多く、ホテルが海に直結していたのが良かったです。
mami、5 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ

8/10 (とても良い)

便利で海が綺麗なホテル
カンクン旅行の最終日に利用。別のオールインクルーシブホテルの隣で、プールや海が綺麗なホテルでした。従業員の方もとても親切で良かったです。 また、ライスラのショッピングモールまで徒歩で行けるし、いいホテルです。
SHINGO、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ

6/10 (良い)

Checkin disappointment
The Hotel was pretty nice. Our biggest issue was during checkin. First we got scolded by the parking attendant for parking at the main entrance for 10 minutes while we checked in. Then when we did get to our room it was the wrong room type. I went down to explain our issue and the man at the counter said there was nothing he could do. I had booked the Junior suite with a swim up room. They gave us a standard room about half the size. My partner came down the third time to speak in Spanish and after some harsh words we were finalloy given the correct room. No real explanation for the qwrong room. My thought was that they were trying to give me the lesser room so they could sell the better room to someone else. We hads issues with the air conditioner/heater. We had continuous issues with the internet conection. The front desk did not tell us about the towel cards. The front desk did not tell us about the other restaurant and how you need 24 hours to reserve a spot for dinner or breakfast. And when we did reserve a spot for breakfast at the front desk 24 hrs in advance, when we got there they said that they did not receive the notification. We started to complain because there was no one in the restaurant nad they said they could not serve us. We continued to complain and they finally served us. During the hour that we ate there were not more that 4 or 6 people that came there. So why could they not serve us. We will not stay there again.
Lance、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ

2/10 (不満)

Naghib、7 泊旅行
Hotels.com を利用した宿泊者限定の口コミ

4/10 (まあまあ)

Wouldn’t recommend
Check in is a nightmare in this place and we saw this every day of our stay with other travelers. Most of the staff is rude with a few friendly people. The place seems old and the bathrooms are quite bad. Food is terrible. Service is horrible, if you don’t take the all inclusive option everything is charged. The location is great - bus stop is right outside and grocery/pharmacy are close. Down town is nearby as well and the beach is great. But I guess these two hold good for most hotels in the hotel Zone. Wouldn’t go here again.
6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ

6/10 (良い)

Fiona、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ

10/10 (最高に素晴らしい)

Teresa、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ

10/10 (最高に素晴らしい)

Jeanette、4 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ