The hotel itself was ok. But it was very badly maintained. Our room was dusty and smelt bad. We had insects in oyr bed and the shèets had stains on them. The manager was increadibly dismissive and sarcastic. After 3 complaints we We were after many complaints to a cleaner room and with a working phone. The room on the website does not look like the room we were in.. they advertise the honeymoon suite as delux room. They add 10 % service charges to all meals and drinks but the staff do not receive it as a tip. The charge goes to the hotel. Staff are very unfriendly...i assume that this is due to how they are treated and the fact that they never recieve gratuity as it is assumed that the service charge goes to them.
The hotel is rated as a 4star but the most I would rate it is a 2! The continental breakfast buffet is also very basic. We ended up paying for breakfast elsewhere or eating the thai breakfast instead. Their Thai menu is very reasonable and taste and quality is good. This is one compliment I would give the hotel.
The rates the travel agent charges at the hotel is exaggerated to 3 times the cost that you would spend at the kiosk agents 500m away or in the main road. The hotel is a 20min walk from the beach.
The staff need tlc. So once you are kind to them and tip them...they do go out of their way. Even tip the cleaner...they need the money and you can see the difference it makes
クラビ タイ ビレッジ リゾート
良い3.0 / 5
Beautiful resort, service bad
The resort and rooms are beautiful, however, the service is horrendous. The staff's English level isn't very high which makes communication very difficult.