Highly recommend, boho chic property perfect for relaxing.
Daniella
Daniella、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2023年2月19日
Malin
Malin、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年2月15日
Bar is very limited, no top shelf anything. Food menu very limited, but available food is really good. All staff personnel were great and very helpful.
ILYA
ILYA、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2023年1月18日
Property was amazing. They have places on the beach, garden and jungle. So make sure you read and not assume. We stayed on the beach and enjoyed hearing the waves at night. Also the gym is bigger than it looks and my wife made use of it ( she is a body building competitor). Older machines but makes for a great pump. Breakfast was delightful, only 1 coffee, but they are working on changing this. Overall I highly recommend this place for a mature couple looking to relax and get their steps up.
Paul
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年11月28日
El servicio del staff en general es genial, especialmente de Julio (jefe de Concierge) que me ayudó bastante con recomendaciones y reservas antes y durante mi estancia! También Marcelino me brindó excelente atención en el bar. Sin duda volveré.
Mauricio
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年11月18日
Carolina
Carolina、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年11月13日
Renelyn
Renelyn、7 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年11月13日
LOVE!
Tyler
Tyler、4 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年11月3日
Nos hospedamos en ROC JUNGLE dos noches y la tranquilidad durante el día y la noche es excelente, solo ruidos de la naturaleza. Experiencia agradable
Luis
Expedia を利用した宿泊者限定の口コミ
8/10 (とても良い)
2022年10月15日
Veronica
Veronica、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年8月20日
Ignacio
Ignacio、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年8月11日
Nos trataron de robar 10 mil pesos por unas bicicletas que ya avian recuperado! Aparte se nos olvido el celular en el cuarto y no no lo regresaron! No renten aqui❌
sandra
sandra、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年7月30日
I have never felt so welcomed at a hotel like I was at Roc. Julio, Enrique and Hanz were incredibly accommodating and helpful. Anything we ended was taken care of and that started before we even got there with a group chat created to facilitate all aspects of the trip. We will be returning with a bigger party. Walking distance to many places and great energy at the pool beach club. Loved every minute of our 8 day stay. Can’t wait to go back soon during our winter in NYC!
EDISON
EDISON、7 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2022年7月16日
Abdulla
Abdulla、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年7月8日
Great hotel!
Rachel
Rachel、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2022年7月8日
Courtney
Courtney、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2022年5月10日
Initially when we got there it was great, staff was friendly and attentive. My wallet was stolen by a staff member from our room and when confronted about it, they tried to convince me I never had it. After that they became really sketchy, acting like they wanted to help but nothing was done. And coincidentally they couldn't find the file for the cameras and again it was only pointing towards the bar were no customers would have been standing/sitting. Super disappointed with the quality of service and staff.
Justin N
Justin N、5 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2022年5月9日
noisy
Erika
Erika、2 泊旅行
Orbitz を利用した宿泊者限定の口コミ
2/10 (不満)
2022年5月7日
We didn’t receive the room we booked. When we talked to the front desk about it, they told us our room they gave us was a “free upgrade” while admitting the room they gave us was smaller than the room we booked. The room was average with a glass screen door as the front door. In a run down area and not worth the money spent. We were booked for the Jungle room and they placed us on a completely different property. I would not stay here again.
Mollie
Mollie、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2022年5月4日
the lights went out in our room. We were given another room and the lights went out on that room as well. We spent one entire day and night without water and light. Unable to shower and slept with the heat! No one came to apologize or to provide us with any other acommodations or ask us if we needed anything. We were very dissapointed with the service. Lastly, saying that Tulum is overpriced is an understatement. Not worth the trip. Definitely not traveling here again.
Madeline
Madeline、3 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年4月15日
Casper Arndt
Casper Arndt、9 泊旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年4月11日
Great hotel located on the beach. Staff was amazing in helping me plan my trip before arrival and during my stay. Good restaurant. Great pool. Highly recommend. Rooms were amazing especially the outdoor bathroom. Mau and Enrique were great!
Travis
Travis、4 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2022年3月19日
Stayed a week at Roc Lux which is just the beach area of Roc Jungle overall a good stay but many little things to be improved on . The rooms were fairly warm but comfortable , please note you must have your credit card or cash on because of having to close out your room charges every shift . Also no room service is available and some of the staff acts as if they are there to get their tips and not all that friendly . The property is about 1.5 miles from any action or good dining / shopping . If you want to go somewhere and detach it works but if you are looking for luxury this is not your spot . Beach was dirty and the hotel did not care to rake the seaweed so that was not ideal . I did not hate it but would not return . Thank you Roc Lux for our stay
Joshua
Joshua、5 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2022年3月16日
Unique, not for all, fun for us
The jungle rooms were about a 1/4 mile down a dirty road, Once in you room, you felt like you were in the jungle. The showers are mostly glass to the outside and into the room. Great for couples, less great for friends and family. Some of the interior buildings/rooms had their showers along a walkway. Ours was on the outside of the property, so we just saw jungle.
The breakfast was delicious. The free breakfast came with really nice fruit platters. We typically also added/shared an omelette, which was also amazing and only $11usd. Do watch out for tricky add-on to the bill. Everyday we (and others) got free OJ and tea/coffee refills. The last day they changed $5USD for a single additional cheap lipton tea. They refunded it, but argued it and had to get 4 or 5 people involved.
Overall great staff. Great place.